What are the responsibilities and job description for the HVAC Customer Service Associate position at Airtron Heating & Air Conditioning?
Airtron Heating & Air Conditioning is currently hiring for a full-time HVAC Customer Service Associate to be the first line of communication for our customers and provide high-quality customer service in the West Chester, OH area. This call center position earns a competitive wage of $18 - $24 per hour depending on experience.
In addition to competitive pay and our exceptional culture, we offer our HVAC Customer Service Associates the following benefits:
- Health benefits
- Paid time off (PTO)
- 401(k) with company match
- Tuition reimbursement
- Company vehicle
- Room for growth
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!
DAY-TO-DAY
This HVAC call center position typically works from 8:00 am - 5:00 pm. We are hiring for both Tuesday-Saturday and Sunday-Thursday work weeks.
As an HVAC Customer Service Associate, you are the face of the company for our clients when they call. Your friendly attitude gives each client you interact with over the phone a great impression of our company. As you take incoming phone calls from potential and current clients, you answer questions, set appointments, and schedule home visits. To help all our teams work effectively together, you document accurate project details/customer concerns, monitor voicemails, respond to emails, and send appointment confirmations. With your friendly and warm demeanor, you follow up with customers over the phone to ensure everything is going well. You take pride in making sure each client is satisfied with our service!
ABOUT AIRTRON HEATING & AIR CONDITIONING
Airtron Heating and Air, an NRG company, has established itself as one of the leading providers of HVAC systems. We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry we have the knowledge and skills that allow us to stand firmly behind our work. No matter the season, we are dedicated to keeping our customers' homes comfortable all year round.
As always, our commitment is to our customers, for whom we provide excellent service and knowledgeable technicians, helping to set us apart from the competition. Our work environment is dynamic with a great work-life balance, and the career opportunities across our businesses offer daily variety and challenges. No day is ever the same. Providing career growth to our own employees is critical to our ongoing success. We give you the opportunity to take charge of your career.
OUR IDEAL HVAC CUSTOMER SERVICE ASSOCIATE
- Career-minded - Looking for more than just a job
- Dependable - Reliable, shows up on time and prepared
- Takes pride in your work - Pays close attention to detail and goes above and beyond
- Team player - Works well with others
- Respectful - Treats others with kindness and dignity
If this sounds like the right call center position for you, keep reading!
REQUIREMENTS FOR HVAC CUSTOMER SERVICE ASSOCIATE
- Customer service skills
- Bilingual skills preferred
If you meet the above requirements, we need you. Apply today to join our call center team as an HVAC Customer Service Associate!
Location: (45069)
Salary : $18 - $24