Customer Success Manager

Client Success Manager

We are looking for:

Experience:

• Minimum one year of experience working in the digital marketing space

Client Relationship Management:

• Serve as the primary point of contact for assigned clients, building strong and lasting relationships.
• Understand clients' business objectives and develop tailored marketing strategies to achieve their goals.
• Conduct monthly client strategy calls to review campaign performance, discuss goals, and provide recommendations.
• Respond to client communications within 30 minutes whenever possible.
• Proactively address client concerns and provide exceptional customer service.
• Foster open communication and maintain regular contact with clients to ensure satisfaction.

Marketing Strategy Development and Execution:

• Develop comprehensive marketing plans aligned with client goals, including budget, target audience, and key performance indicators (KPIs).
• Collaborate with internal teams to execute marketing campaigns across various channels, such as PPC, SEO, social media, and email marketing.
• Oversee and maintain KPIs for all marketing channels
• Analyze campaign performance data to identify areas for improvement and optimize strategies accordingly.
• Monitor SEO performance, coordinating with the internal team to implement SEO strategies that align with client goals.
• Stay up-to-date with industry trends and best practices to recommend innovative marketing approaches.
• Leverage tool such as Google Analytics, Google Search Console, BrightLocal, Search Atlas, etc. to evaluate and improve performance of marketing campaigns.

Revenue Generation:

• Drive revenue growth by upselling and cross-selling additional services to existing clients.
• Identify new business opportunities and actively seek referrals to expand the client base.

Data Analysis and Reporting:

• Utilize data analysis tools to track campaign performance, identify trends, and measure ROI.
• Prepare comprehensive reports summarizing campaign results and provide actionable insights to clients.
• Continuously monitor and optimize campaigns based on data-driven insights.

Team Collaboration:

• Work closely with internal teams to ensure seamless project execution.
• You will apply for this role by recording a video in the next step. Make sure to mention "HVM for the win" in your video
• Contribute to a positive and collaborative team environment.

Professional Development:

• Stay updated on the latest digital marketing trends and technologies.
• Take advantage of our library of self guided trainings and live mastermind events provided by the company for continuous improvement.
• Seek out opportunities for professional development, such as attending industry conferences or taking online courses.
• Share knowledge and expertise with team members to foster a culture of continuous learning.

Compensation:

• $45,000-$70,000 depending on experience
• Fully remote work environment: Work from the comfort of your home.
• Positive and collaborative work culture: Be part of a supportive and growing team.
• Opportunity for professional development: Learn new skills and grow your career.
• If you are someone interested in the construction industry, driven to learn, want to lead, and HAVE FUN, this is for you!

Working Hours:

• Maintain regular office hours of 9:00 AM to 5:00 PM Eastern Time.

Overall, the Account Manager will be responsible for driving client success through effective communication, building strong relationships, and delivering exceptional results.

About HVAC Marketers:

At HVAC Marketers, we are committed to revolutionizing digital marketing within the HVAC industry, ensuring growth and success for HVAC businesses. Operating as a fully remote team, we foster creativity and a results-driven approach tailored to each client's needs. We work exclusively with HVAC companies ranging from $1 million to $10 million, providing a comprehensive suite of digital marketing services. Our specialized focus on the HVAC/home service sector allows us to develop strategies that are not only relevant but highly effective, helping our clients achieve an average growth of 20% year-over-year.

Our Mission:

To positively impact the lives of 100,000 home service families.

Our CORE Values:

-Win/Win: We seek Win/Win relationships in everything we do.

-The last 5%: It's easy to be 95% honest to one another. But most people hold back that last 5% to be "kind" or "professional." Not here. We know that transformation lives in that last 5%, meaning we're committed to being 100% honest with each other.

-Do what's required: We don't make excuses, we do what's required. ALWAYS.

-Courage over comfort: Growth in all forms happens outside of the comfort zone. That's why we always pick courage over comfort when deciding on what action to take.