Customer Service Supervisor

Airtron Heating & Air Conditioning in Austin, TX is looking to hire a full-time Customer Service Supervisor to manage all aspects of our customer relations and supervise our team of customer service reps and dispatchers. Are you a confident, outgoing customer service expert with great leadership skills? Would you like to advance your career with a thriving company that invests in its employees? If so, please read on!

This HVAC office position earns a competitive compensation. We provide great benefits, including medical, a 401(k) with match, paid time off (PTO), and paid vacations. If this sounds like the right HVAC office opportunity for you, apply today!

ABOUT AIRTRON HEATING & AIR CONDITIONING

Airtron Heating and Air Conditioning is one of the leading providers of heating, ventilation, and air conditioning systems. We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans. We ensure our systems work at their peak efficiency in order to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry, we have the knowledge and skills that allow us to stand firmly behind our work. Along with other recognitions, we are proud to receive accreditation from the Better Business Bureau (BBB).

Our company environment is energetic and constantly improving. We encourage our employees to think proactively about their career choices. Along with amazing benefits, we provide career growth opportunities to our employees. We believe our employees are critical to our ongoing success. Come join us and empower your future!

A DAY IN THE LIFE OF A CUSTOMER SERVICE SUPERVISOR

As a Customer Service Supervisor, you ensure that our customers have consistently excellent experiences every time they work with us. A leader in our business, you oversee and expand our team of customer service reps and dispatchers. You hire, train, and supervise your staff, equipping them with the knowledge, guidance, and support necessary to provide exceptional customer service as they dispatch service calls and communicate with clients. Creating and monitoring key performance indicators (KPIs), you ensure that your team is meeting our standards for excellence, and you provide motivation and feedback when necessary to keep them on track.

You communicate regularly with senior management, providing thoughtful reports and recommendations to help us better serve our customers. An excellent collaborator, you also partner with our field employees to continuously refine and improve our approach to customer interactions. Your satisfaction comes from leading an excellent team and giving our customers the best experience possible!

QUALIFICATIONS FOR A CUSTOMER SERVICE SUPERVISOR

• 4 years of customer service experience
• Advanced computer competency, including 3 years of experience with Microsoft Excel, Word, and Outlook
• Familiarity with enterprise resource planning (ERP) and customer service software
• Ability to work occasional overtime and weekends
• High school diploma or equivalent
• Valid driver's license

A college degree is preferred, and some HVAC or home services experience would be a plus! Do you have excellent verbal and written communication skills? Are you comfortable providing leadership, feedback, and motivation to a team? Do you enjoy solving complicated problems and making executive decisions? Can you prioritize multiple competing priorities while consistently meeting deadlines? If yes, you might just be perfect for this HVAC office position!

WORK SCHEDULE FOR A CUSTOMER SERVICE SUPERVISOR

This full-time position typically works Monday through Friday, but overtime and weekend work is occasionally required.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this HVAC office job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 78729

Salary : $44,300 - $56,100