Customer Service Rep. (ERP Experience Required)

ABOUT AIRTECH:

Airtech is a family-owned, community focused, global leader founded in 1973. We are the market leader in materials used in the manufacturing of high-performance composite parts. Our products are used by the aerospace, automotive, marine, green energy, and recreational sports industries to create cutting edge lighter, stronger, and greener components.

JOB SUMMARY:

The Customer Service Representative will be responsible for delivering excellent customer service while serving as the company's primary point of contact for internal and external customers.

This role requires strong hands-on ERP experience, as the Customer Service Representative will be responsible for entering, reviewing, updating, and managing a high volume of customer purchase orders and account information within the ERP system. The ideal candidate must be comfortable working in a system-driven environment, following detailed processes, and ensuring order information is entered accurately and efficiently.

Strong customer service, written communication, data entry, and problem-solving skills are essential for this position.
ESSENTIAL RESPONSIBILITIES:

• Deliver excellent service to all customers while maintaining professionalism and accuracy.
• Input a high volume of customer purchase orders into the ERP system with accuracy and efficiency.
• Review customer purchase orders, pricing, availability, lead times, order status, and account details within the ERP system.
• Manage order changes, adjustments, cancellations, credits, and return authorizations through the proper ERP workflow.
• Maintain accurate customer, order, and account information in the ERP system.
• Supply product pricing, availability, and lead times within predefined criteria.
• Manage a customer portfolio of diverse domestic and/or international accounts.
• Identify complex documents and customer requirements for proper handling, including Terms and Conditions, specifications, and special order instructions.
• Work with Manufacturing, Engineering, Quotations, Sales, Shipping, and Logistics to support accurate order fulfillment and customer satisfaction.
• Handle customer concerns, present acceptable solutions and alternatives quickly, and follow up to ensure resolution.
• Assist Shipping and Logistics teams with domestic and international order fulfillment.
• Notify supervisor or manager of potential safety hazards and comply with all necessary ISO procedures.
• Perform additional tasks and responsibilities as assigned by the supervisor.

QUALIFICATIONS:

• Hands-on ERP experience is required.
• Experience entering, reviewing, and managing purchase orders, customer orders, account information, or similar business records within an ERP system.
• Experience with Microsoft Navision / Microsoft Dynamics 365 Business Central is strongly preferred.
• Experience with similar ERP systems such as SAP, Oracle, NetSuite, Epicor, or other order management platforms may be considered.
• Strong written communication skills with the ability to compose professional correspondence.
• Strong attention to detail and accuracy when entering and reviewing data.
• Proven time-management skills, including the ability to prioritize and handle multiple tasks efficiently.
• Comfortable working in a fast-paced, system-driven customer service environment.
• Ability to work both independently and as part of a team with a high level of reliability.
• Basic Excel skills required.
• Typing proficiency of 40 WPM required.
• Solid math skills required.

EDUCATION BACKGROUND AND WORK EXPERIENCE:

• High school diploma or GED equivalent required.
• Some college preferred but not required.
• 2 years of relevant customer service, order entry, sales support, administrative, or manufacturing-related experience required.
• Previous experience using an ERP system in a customer service, manufacturing, distribution, logistics, purchasing, or order entry environment is required.
• Open to travel for training and relationship-building if applicable.

SCHEDULE:

7:30 AM - 4:00 PM; Monday - Friday

WE HIRE YOU TO RETIRE YOU:

Working for Airtech means being part of a global family that believes in long-term employment and promoting from within, along with personal and professional development. Airtech offers a competitive compensation package which includes medical/dental/vision benefits, paid vacation and holidays, and a company-funded retirement plan. We put safety first to ensure we can all go home to our families after producing the best quality product in the most efficient way possible.

Learn more about us at www.airtechjobs.com.

Airtech International is committed to equal employment opportunity. We do not discriminate based on an individual's race, religion, creed, color, sex (including gender identity, gender expression, pregnancy, or sexual orientation), age, national origin or ancestry, genetic information, disability, veteran status, or any other characteristic protected by applicable local, state, or federal law.