What are the responsibilities and job description for the Customer Service Rep position at Ultimate Staffing?
Bilingual Customer Service Representative
Pay: $22-$23/hour (based on experience)
We're seeking enthusiastic, customer‑focused Bilingual Customer Service Representatives to join a growing, fast‑paced support team. This role is ideal for someone who enjoys helping people, communicating across cultures, and being part of a collaborative, high‑energy office environment.
In addition to meaningful day‑to‑day work, this position offers the opportunity to attend a major company convention in September, making it a great fit for candidates who enjoy being involved, staying connected, and growing with an organization.
Candidates must be fluent in English plus at least one of the following languages:
- Korean
- French
- Mandarin
- Spanish
- Provide high‑quality customer support via phone, email, and other communication channels
- Assist customers with questions related to orders, accounts, and general inquiries
- Resolve issues efficiently while delivering a professional and positive customer experience
- Accurately document customer interactions and follow internal processes
- Collaborate with team members to ensure timely and consistent service
- Bilingual fluency required (English one listed language)
- 1-2 years of experience in an office or professional work environment
- Call center or high‑volume customer service experience is highly preferred
- Strong verbal and written communication skills
- Ability to multitask, problem‑solve, and remain calm under pressure
- Reliable, detail‑oriented, and customer‑focused
- $22-$23/hour, depending on experience
- Professional office environment with a supportive team
- Opportunity to use bilingual skills daily
- Ability to attend the company's convention in September
- Growth potential within a customer‑driven organization
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
Salary : $22 - $23