What are the responsibilities and job description for the HVAC Dispatcher position at AirTech HVAC LLC?
Do you thrive in dynamic environments and enjoy being the backbone of a team? AirTech is looking for you!
Our dispatcher is the central force that keeps our schedule and service technicians moving forward and enables them to do what they do best – take care of our customers. AirTech wants your expertise to ensure maximum scheduling efficiency and customer satisfaction. Apply today!
Please note: Must have Dispatch experience in HVAC to be considered
Essential Duties & Responsibilities:
- Manage the dispatch board to keep the service technicians on the move and generating income
- Update customers on timing changes and rescheduling as needed
- Implement the Tech Call Check-in/Debriefing process for each job
- Verifying all parts, materials or equipment needed for any given job are correct and available for a technician via on site delivery or field pick up
- Manage Customer concerns with the objective of maintaining a positive customer relationship
Benefits:
- Full benefits including health plan and 401k with employer matching
- Paid holidays / paid time off
- Your birthday is a paid day off
- Incentives and spiffs for extra pay
- Ongoing training and development programs
- Signing bonus of up to $2000 DOE
Requirements:
- Must have HVAC experience and knowledge plus a minimum of 1 year of Customer Service and Dispatch experience
- Highly detailed and organized
- Friendly and welcoming phone presence
- Computer skills / Proficiency in ServiceTitan or similar dispatching software
- Geographical knowledge of service area or map reading skills
AirTech HVAC has been servicing the San Gabriel valley and surrounding areas since 1988. Become part of the team of a second-generation family-owned Pasadena-based HVAC company that prides itself in its company atmosphere and its community consciousness.
We look forward to reviewing your skills and experience and considering you for a position on our growing team!
