What are the responsibilities and job description for the Experiences & Activations Manager position at Airstream Inc?
EXPERIENCES & ACTIVATIONS MANAGER
Marketing Dept
Job Description:
The Experiences & Activations Manager is responsible for planning, producing, and executing Airstream’s experiential programs—including Camp Airstream—and managing the operations of Airstream’s loaner fleet.
This role oversees event logistics, vendor and campground coordination, guest communication, and operational execution, ensuring every activation and delivered unit reflects Airstream’s premium hospitality standards.
Job Summary & Responsibilities:
The ideal candidate brings a hospitality mindset and can seamlessly move between planning and hands on execution to deliver memorable brand experiences that align with Airstream’s heritage of adventure,
community, and design excellence.
Key Job Responsibilities:
• Plan and execute Airstream Experiences programming, including permitting, vendor coordination, scheduling, infrastructure, pricing, and on-site operations.
• Manage participant and public-facing communications, including nurture campaigns, onboarding emails, social content, and marketing messaging.
• Recruit, onboard, and support Camp Hosts; manage weekly logistics, inventory needs, and guest updates.
• Oversee registrations, guest support, cancellations, refunds, and occupancy reporting with platform partners.
• Serve as primary liaison between vendors, guests, hosts, partners, and dealership stakeholders to ensure seamless coordination.
Qualifications & Requirements:
• Proven experience managing events or programs from concept through execution.
• Strong project management and organizational skills; ability to manage multiple locations and priorities.
• Experience serving as a primary point of contact for guests, vendors, campground partners, and hosts.
• Highly skilled in logistics, scheduling, and on-site operations.
• Exceptional written and verbal communication skills.
• Hospitality mindset with a commitment to premium guest experiences.
• Ability to problem-solve quickly and professionally in fast-paced environments.
• Experience with CRM, ticketing, or registration systems (e.g., Zendesk, HubSpot).
• Understanding of compliance requirements (permits, licenses, insurance).
• Experience with budgeting, financial tracking, reconciliation, and invoicing.
• Knowledge of RV systems, towing, or outdoor/experience-based environments strongly preferred (or willingness to learn).
• Ability to travel up to 40%.