What are the responsibilities and job description for the Internet Sales Consultant position at Airport Marina Ford?
Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet Sales Team. This is a great opportunity to grow your career in retail automotive and familiarize yourself with the entire dealership experience.
In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers.
At Airport Marina, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. We are strong advocates of promoting from within, and have many managers who started as Sales Associates. Every employee at Airport Marina is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
WHAT WE OFFER
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Health and wellness
- Discounts on products and service
RESPONSIBILITIES
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Present initial financing options based on customer needs.
- Follow up with leads that are not ready to make an appointment or no-show.
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize CRM tracking system daily.
QUALIFICATIONS
- 2-3 years' automotive Internet Sales experience preferred
- Previous Internet Sales or Customer Service experience (any industry) preferred
- Able to achieve goals with limited direct supervision
- Able to multi-task
- Excellent client customer service and satisfaction skills
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Must be Internet savvy with excellent written and internet communication skills
- Excellent telephone and customer service skills, including the ability to smile.
- Must be able to develop relationships with vendors.
- Must be able to work well in a process driven environment.
- Must conduct oneself in a professional manner at all times.
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
