Senior Digital Quality Assurance Manager

R10100896 Senior Digital Quality Assurance Manager (Open) Location: Radnor, PA (Airgas HO) - Management How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for a Senior Digital Quality Assurance Manager in Radnor, PA! Role Overview: We are seeking an experienced leader to champion the Digital Quality Assurance team at Airgas. This role plays a vital part in supporting our customer experience initiatives by ensuring seamless quality, performance, and security across all digital touchpoints. The Senior Digital Quality Assurance Manager will continue with our strategic direction, drive test automation and process improvements, and collaborate closely with cross-functional and DevOps teams to deliver high-quality digital solutions. KEY RESPONSIBILITIES: Team Leadership & Resource Management Manage a multi-disciplinary quality assurance team, composed of manual, automation, performance, and accessibility testing experts, and supervise third-party QA vendor operations to drive consistent, top-tier test execution. Guide and mentor the digital quality assurance team as Airgas transitions to modern, CI/CD-integrated workflows, ensuring skill sets evolve to meet DevOps and automation requirements. Refine, own, and report on key quality metrics that influence business decision-making, while fostering a culture of continuous improvement and providing leadership to align the team’s output with customer experience (CX) and business goals. Strategic Quality Assurance Direction & Governance Lead the quality assurance strategy, ensuring new technologies are validated for performance, security, and scalability Partner with cross-functional stakeholders to define quality gates for digital initiatives, ensuring high-quality releases in a rapidly changing technical landscape Establish quality metrics that align digital performance with customer experience (CX) standards and business goals Process Optimization & DevOps Integration Act as a change agent, modernize DQA workflows to align with DevOps principles required for high-velocity platform deployments Mentoring the team through the transition from legacy testing to modern CI/CD integrated workflows Collaborating with Security and Compliance teams to shift-left security testing within the DevOps lifecycle Expand and standardize automated testing frameworks to accelerate delivery cycles while maintaining high quality standards JOB INTERACTION NETWORK INTERNAL This position will interact with Airgas’ Marketing organization, including Digital Product Management, Digital Merchandising, Digital Marketing, Analytics and various digital and business support teams. In addition, this position will interact with regional business and process improvement team members. Additionally, this position will work closely with application development, infrastructure management, compliance and controls and security teams within Airgas and Air Liquide. EXTERNAL This position will regularly interact with third party vendors, including development resources that span multiple applications and services. ________________________ Are you a MATCH? REQUIRED EDUCATION & QUALIFICATIONS Education: Bachelor's Degree in a Computer Science related major or an equivalent combination of education and work experience Experience: 8-10 years of progressive experience in Software Quality Assurance (SQA) 5 years of managing a Software Quality Assurance team Knowledge, Skills & Abilities: Proven ability to successfully navigate and lead quality assurance discipline within large-scale enterprises Advanced proficiency in utilizing contemporary CI/CD ecosystems alongside automation, performance and accessibility testing platforms is highly advantageous, including: Hands-on experience with Jenkins and GitLab, specifically focusing on the embedding of automated test suites within deployment pipelines Expertise in Selenium and Playwright frameworks, including their respective ecosystem plugins and utilities Experience designing, implementing and evolving testing automation strategies for performance validation solutions such as JMeter Prior experience managing quality assurance processes in a Salesforce-enabled technology landscape is highly desirable. Strong understanding of Software Quality Assurance (SQA) methodologies and best practices, including the following: Experience managing quality assurance in cloud-native or microservices environments. Continuous monitoring and improvement of software development processes Functional testing and tools Non-Functional/performance testing and tools Automation Tools Defect Management and tools Seamless integration of new code, automating tests and ensuring the continuous delivery of quality software (Continuous Integration and Deployment) Test Management and tools Cross-Platform Testing and tools Proven ability to: Research and analyze to identify the strengths and weaknesses of existing procedures Devise testing strategies for optimal quality Provide leadership and encouragement to the DQA team to reach goals and standards, while implementing the company's goals Manage the delivery and support of SQA services through adherence to the SDLC and SQA methodology Defining and owning the quality metrics that drive business decision-making and report progress on the CX program transformation Develop master test strategies for complex large projects, to plan and direct all quality activities Communicate with offshore testing and development teams Recruit highly skilled and motivated SQA staff Evaluate DQA analyst performance Mentor all DQA resources ESSENTIALS - Be Act Engage As a leader in creative execution at Airgas, you will define excellence through our core behavioral pillars: BE - Contribute to the Group sustainability and long term success - Apply standardized and robust processes; leveraging Air Liquide Group's strengths. Find the right balance between short term and long term perspectives to deliver concrete and sustainable results. ACT - Deliver for our success: Make pragmatic trade offs between risk and timing with the least effort and maximum impact in my decision making. Deliver on commitments with rigor and effective execution; balancing analysis and action. Engage - Grow: Responsible for career growth/progression and contributing to the development of others. We are looking for you ! Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents: We offer up to 14-week paid child birth benefits to support growing families. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Your benefits start after just 30 days of employment. ________________________ Benefits We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children. Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility. _________________________ Your DIFFERENCES enhance our PERFORMANCE At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ About Airgas Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose. We want to ensure a safe experience for everyone interested in joining Airgas. Please be aware of fraudulent job offers that are circulating, falsely using the Airgas name and brand. These scams often involve individuals or organizations impersonating Airgas recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Airgas and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global careers website at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Airgas and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this form