What are the responsibilities and job description for the Inside Sales Representative- Aftermarket- Power Generation position at AIRLINE HYDRAULICS CORPORATION?
The Inside Sales Representative – Aftermarket – Power Generation provides support for power generation customers. This position is hybrid 3 days a week in Bristol, PA.
Responsibilities:
- Respond to customer inquiries regarding products, services, pricing, availability, order status, and provide updates on engineering jobs and sales orders via email, phone, and website
- Assist and advise customers in the selection of the appropriate product(s) and/or service(s) based upon the customer’s requirements
- Engage vendors to procure materials and expedite shipments
- Prepare quotations, process orders and manage existing orders on the online platform first and foremost and internal business systems only when necessary
- Work with all other departments to coordinate and assure customer requirements, and expectations are fulfilled, and conflicts are resolved to the satisfaction of the customer
- Support, interact, and work in tandem with members of the outside sales and power generation team to build and retain customer relations
- Make pricing decisions on demand when communicating with customers; responsible for communicating with pricing teams to maintain accurate information within each customer account in the business system
- Utilize Customer Overview Files for unique documents and historical project reference
- Update Monday.com for major RFQ status, and any orders received that need to be discussed with the team
- Understand proprietary items and associated restrictions
- Retrieve and submit RFQ's to power generation portals
- Enter Standard Deviation Requests through portals
- Create Spare Parts quotes for open projects and upload to OneHub
- Utilize various power generation sites (SourceGate, GTCC etc)
- Manage logistics information for international shipments
- Work with engineering, sales and project management to support aftermarket questions
- Work with Item Data and the Website Team to develop better processes for kits and parts visibility on GE numbers and restricted items
- Perform other related duties and assignments as directed by management and as listed in SOP
Requirements:
- 4-year degree or equivalent work experience preferred
- Previous experience in power generation preferred
- Knowledge of fluid power and/or automation and/or motion control products is strongly preferred
- Demonstrated ability to understand technical concepts
- Previous success in inside sales and/or experience in a technical support role is preferred
- Experience in purchasing manufacturing or technical products is a plus
- Excellent telephone personality with proven ability to maintain customer relationships
- ERP, Epicor P21 and B2B experience is preferred
- Highly proficient level of computer skills including MS Word, Excel, and Outlook
- Excellent communication, organizational and interpersonal skills
- Capable of handling multiple high-pressure tasks
- Ability to work in a fast-paced and self-directed environment
- Some occasional travel may be required for customer visits and training purposes
Benefits:
- Medical/Dental/Vision/Disability effective first of the month after the hire date
- PTO accrual begins upon hire
- Referral bonuses
- 100% employee-owned plus 401k with company match