Coordinator Field Service

The Coordinator is responsible for preparing, organizing, distributing and filing work orders and related documents and providing clerical support to the Department team. The support provided by the coordinator allows the Department team to focus on meeting project deadlines and achieving total customer satisfaction. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Reports to the Field Service Manager.

Responsibilities:

• Performing clerical tasks including but not limited to data entry, filing, maintaining and storing records and copying, scanning, faxing and distributing documents.
• Determines schedule for field service work with customers based on technicians’ technical expertise and availability.
• Assists in quoting customer for proposed field service work.
• Purchase machine parts and equipment. Review and expedite purchase orders. 
• Input and update work orders. Review for timeliness and accuracy.
• Update and maintain various production reports and schedules.
• In person, telephone and written communication with customers, vendors, personnel and other employees to collect and provide information and resolve problems.
• Coordinate with customers and repair department regarding items that have been sent in for evaluation associated with field jobs.
• Organize meetings and appointments.
• Create and maintain custom financial statistics spreadsheets and graphs, to be submitted to the Field Service Manager
• Other related duties as assigned by Management

Requirements:

• High school diploma or Graduate Equivalency Diploma (GED) required. Some secondary education or degree is a plus. 
• Must be able to interpret instructions from multiple co-workers. 
• Working knowledge of MS Word, Excel, Internet Explorer and Outlook. 
• The ideal candidate must have precise detail orientation and focus.
• Strong communication, organization and time management skills.
• Excellent written and oral communication skills
• Displays willingness to make decisions; includes appropriate people in decision making process
• Ability to work well under pressure including dealing with emergency breakdowns, time constraints, and customer interactions
• Familiarity with machine parts is a plus.
• Experience working in a manufacturing office environment is a plus.

Benefits:

• Medical/Dental/Vision/Disability effective first of the month after the hire date
• PTO accrual begins upon hire
• Referral bonuses
• 100% employee-owned plus 401k with company match