What are the responsibilities and job description for the Product Support Intern position at AiriBooks?
Company Description
AiriBooks is an AI-driven financial and business intelligence platform, incubated in MIT Sandbox, MIT Martin Trust Center, and MIT Sloan School of Business. Founded by former Amazon leaders with expertise in finance and artificial intelligence, AiriBooks is revolutionizing how businesses operate with a people-first approach. The company focuses on delivering transparency, improved control, and network effects through advanced AI solutions. Join AiriBooks in redefining the future of business intelligence.
Role Description
This is a hybrid internship role for a Product Support Intern based in Boston, MA, with flexibility for some work-from-home arrangements. The Product Support Intern will assist in resolving customer inquiries, ensuring customer satisfaction, and providing analytical support to enhance product usability. Daily activities include supporting product-related troubleshooting, maintaining clear and professional communication with customers, and collecting feedback for continuous improvement. This position provides the opportunity to collaborate with cross-functional teams and gain exposure to AI-driven financial technologies.
Qualifications
- Proficiency in Product Support and a strong understanding of technical tools or platforms
- Strong Analytical Skills for problem-solving and process improvements
- Experience in Customer Support and a focus on Customer Satisfaction
- Excellent Communication skills for effective interactions with internal teams and external clients
- Ability to manage time effectively and balance multiple priorities
- Interest in AI, business intelligence, or financial technology is a plus
- Pursuing or holding a degree in Business, Finance, Computer Science, or a related field