CX Representative - Billing & Collections

Location:

The Billing & Collections Representative is responsible for the accurate and timely daily billing of customer accounts, as well as safeguarding the assets of Airgas's Central Division by maintaining a healthy accounts receivable position for all accounts assigned. The Representative proactively avoids problems and issues that delay billing and payment from customers by the accurate and timely entry of invoices and resolution of PO inconsistencies as quickly as possible following identification.

• Manage and prioritize an assigned portfolio for maximum collection benefit, ensuring accurate and timely web-based billing and account reconciliation.

• Proactively resolve customer account issues and payment delays at the billing stage or when past due, which includes conducting root cause analysis, resolving electronic transfer rejections, and negotiating payment settlements.

• Initiate comprehensive Accounts Receivable (A/R) review, research, and resolution. This involves monitoring Days Sales Outstanding (DSO) and aging reports, effectively managing credit limits, and evaluating customer A/R to determine problem accounts, doubtful accounts, and write-offs.

• Prepare and present reports for review with internal customers (Sales and Finance), and create/maintain Excel spreadsheets to provide customers with required billing data.

Required Qualifications:

• High School Diploma/GED required, coupled with prior business-to-business, order-to-cash, and/or business collections experience.

• Strong technical proficiency, including advanced Excel skills, proficiency in Google suite applications, and demonstrated ability to utilize financial applications within SAP.

• Excellent analytical and creative problem-solving skills, with the ability to make independent decisions, discern when to escalate issues, and take a proactive approach to problem avoidance.

• Strong interpersonal skills, including excellent oral and written communication, customer focus (building relationships and understanding needs), professionalism, and the ability to work effectively in a team environment.

Preferred Qualifications:

• Education-Associates/Bachelor's degree

• Prior customer service related experience.

• Prior billing and/or accounts payable experience in a high-volume, fast-paced customer service-oriented environment.

• Prior SAP experience

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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