What are the responsibilities and job description for the Customer Service Representative Team Lead position at Aire Serv of the Sioux Empire?
Benefits:
- 401(k) matching
- Competitive salary
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
About Us
Aire Serv, a trusted name in HVAC services with over 200 locations across the US and Canada, is seeking a Lead Customer Service Representative to join our team. We pride ourselves on our commitment to client satisfaction, quality workmanship, and our core values of Respect, Integrity, and Customer Focus while having fun in the process.
The Role
As a Lead Customer Service Representative, you will be a key member of our team, responsible for managing and leading our customer service operations. You'll oversee a team of representatives, handle high-level customer interactions, and ensure the delivery of exceptional service in line with our company values.
Key Responsibilities
- Manage and train a team of customer service representatives
- Handle complex customer inquiries and escalated issues
- Oversee scheduling and dispatch operations for our service technicians
- Implement strategies to improve customer satisfaction and team productivity
- Collaborate with other departments to streamline operations
- Monitor and evaluate team performance, providing feedback and support
- Identify sales opportunities and contribute to business growth
- Maintain accurate records and prepare reports on customer service metrics
Qualifications
- Minimum 3 years of customer service experience
- Strong communication and interpersonal skills
- Excellent problem-solving and decision-making abilities
- Proficiency in Microsoft Office suite and CRM systems
- Experience in the HVAC industry is a plus
- Ability to work in a fast-paced environment and handle multiple tasks
What We Offer
- Competitive salary range
- Comprehensive benefits package including medical, dental, and vision insurance
- Retirement plan with company match
- Paid time off and holidays
- Ongoing professional development and training opportunities
- Performance-based bonuses and incentives
The Ideal Candidate
We're looking for a self-motivated, energetic leader who excels at managing teams and delivering exceptional customer service. You should be passionate about developing your team, driving operational excellence, and contributing to the company's growth and success.
Apply now to join the Aire Serv family and be part of a team that values your contribution and supports your professional growth. We are actively interviewing for this position - submit your application today for prompt consideration by our hiring manager.
Salary : $45,000 - $60,000