Customer Service Representative

Medgene helps veterinarians and producers manage livestock health with precisely constructed veterinary vaccine products and services. Applying a strategy of continual diagnostic surveillance and data analytics to the practice of immunology, creating vaccines for the disease at hand quicker and more precisely than previously possible. Medgene has a single mission: To be a world-class Immunological Services Provider™ for leading livestock producers and their veterinarians.

POSITION SUMMARY

The Customer Service Representative is expected to be well versed in Medgene's vaccine product portfolio and accompanying services as well as general operations to ensure customer responses occur in an accurate, timely, and professional manner.

JOB DUTIES

This position will work within the sales organization supporting the ISPRIME team and our customers. The candidate must:

• Make outgoing calls and emails to customers to provide timely updates on products and services as needed.
• Be people-orientated by engaging with clients in a friendly and professional manner while actively listening to their concerns.
• Accurately record customer information and feedback in appropriate system software.
• Be detail focused to capture accurate information for order processing.
• Collaborate with management teams to stay updated on new products, services, and policies.
• Work closely with field sales staff to secure product order details from customers and provide order tracking.
• Develop and maintain accurate customer account records.
• Understand and support quality, safety, and regulatory standards.
• Offer support and solutions to customers in accordance with the company's customer service policies.
• Other duties as requested.
• This position is not eligible for sponsorship.

MINIMUM QUALIFICATIONS:

• Knowledge of:

• Excellent time management skills and ability to multi-task and prioritize work.
• Importance of attention to critical details.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills.
• Proficiency in MS Office.
• SharePoint and Smartsheet.
• Data and administrative management practices and procedures.
• Clerical practices and procedures.

• Ability to:
  • Follow detailed directions and instructions.
  • Communicate information clearly and concisely.
  • Establish and maintain effective and professional relationships with coworkers.
  • Be accountable for accurate completion of tasks and projects.
• Preferred:
  • Knowledge or experience in animal care/husbandry/health.
  • Bachelor's degree in animal or science-related field. 

Compensation: Pay based on experience and education. Additional employee benefits include generous PTO, 100% employee paid health, dental, vision, 15K basic life insurance, STD, LTD, 401K match, ten paid holidays, gym membership, yearly clothing allowance and more!

Medgene Labs is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran.

Please note that submission of an application does not guarantee employment. As part of our hiring process, Medgene reserves the right to conduct background investigations, which may include verification of education, past employment, and professional references, as well as criminal history checks where permitted by law. Background checks will be conducted when deemed necessary and appropriate for the role being considered, and any such inquiries will be handled in accordance with all applicable federal, state, and local laws. A criminal conviction does not automatically disqualify a candidate from employment consideration. Each situation will be evaluated on a case-by-case basis, considering the nature of the offense, its relevance to the role, and the time that has passed since the conviction. By submitting an application, you acknowledge that the information provided is accurate to the best of your knowledge and understand that falsification of information may result in removal from the hiring process or termination if already employed.

Salary : $21 - $23