What are the responsibilities and job description for the Customer Service Representative -Dispatcher position at Aire Serv of East Central Minnesota?
Benefits:
- 401(k)
- Competitive salary
- Profit sharing
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!
As an onsite Customer Service Representative, you are a key member of the team and frequently the first point of contact for our customers. You are responsible for handling service requests and customer concerns, while exemplifying our code of values by showing respect and courtesy to all customers and employees. As a Dispatcher you are the central figure in managing the daily operations schedule for maximum effectiveness.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Have a can-do attitude with the desire to advance both personally and professionally.
Specific Responsibilities:
- Receive incoming calls in professional, timely and courteous manner
- Keep the schedule full
- Make outbound calls to book maintenance plan member appointments, confirm happy customers, and close on field staff recommendations
- Perform marketing and sales functions to sell additional work and earn business
- Verify completion of work orders, return customer calls, and respond to customer concerns
- Dispatching the team member with the best chance of success to every job.
- Perform other duties as needed which may include cross-training in related positions
- Process Home warranty calls
- Assist in processing warranty's
- Assist in pulling permits
- Assist in processing Advantage Plan Memberships and renewals
Job Requirements:
- 10am - 5:30pm shift availability
- 7am - 3:30pm shift availability
- Multiple line phone answering experience
- Minimum two years office experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive Attitude
- Team player who can work independently
- General computer knowledge, including Microsoft Office with an emphasis on Excel spreadsheets
- Service Titan or other customer retention software a plus
Benefits: Health insurance, retirement, disability, life insurance, paid time off, Uncapped performance-based incentives/spiffs and profit sharing.
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
Salary : $50,000 - $80,000