Customer Experience & Sales Coordinator

Aire Serv is Hiring: Customer Experience & Sales Coordinator

Location: Jacksonville, IL
Schedule: Full-Time (On-Site)
Pay: $18–$25/hour (based on experience and performance)

This Role Drives Growth — Not Just Tasks

We are not hiring for a basic office position.

This role is the engine behind our sales process—owning the customer experience from the moment a job is sold through completion and making sure every opportunity is captured, followed up, and executed.

You will play a direct role in how much business we close, how smoothly jobs run, and how customers experience our company.

If you like staying busy, solving problems, and being the person that keeps everything moving—this is where you belong.

What You’ll Own

Sales Pipeline & Lead Management

• Respond to incoming leads quickly and convert them into scheduled appointments

• Manage and organize all open opportunities in our CRM (ServiceTitan)

• Assign and schedule leads based on availability and priority

• Ensure no lead or opportunity gets missed

Follow-Up That Drives Revenue

• Follow up on unsold estimates and stalled opportunities

• Re-engage past leads and help recover lost business

• Support outbound efforts to keep the schedule full

• Maintain consistent communication to move customers toward decisions

Customer Experience & Coordination

• Act as the main point of contact between customers, sales, and install teams

• Confirm appointments and set clear expectations for customers

• Support sold-job communication and ensure smooth handoffs

• Resolve questions and keep customers informed every step of the way

Operational Execution

• Keep accurate notes, job details, and communication in CRM

• Track pipeline activity, follow-ups, and appointment status

• Identify breakdowns and fix them before they become problems

• Work closely with leadership to improve systems and results

What It Takes to Win in This Role

• You move fast and don’t let things sit

• You stay organized even when things get busy

• You communicate clearly and confidently with customers

• You take ownership instead of waiting for direction

• You can manage multiple priorities without dropping the ball

• You care about doing things right and seeing results

Experience That Fits This Role

• Customer service, inside sales, dispatch, or coordination experience

• Experience working in a CRM or scheduling system

• ServiceTitan experience is a strong plus

• Home service (HVAC, plumbing, electrical) experience is a plus

Who This Is NOT For

• Someone looking for a slow-paced or repetitive office job

• Someone who avoids phone communication or customer interaction

• Someone who struggles with urgency or follow-through

• Someone who needs constant direction instead of taking initiative

What You’ll Get

• 100% Company-Paid Health Benefits

• Dental & Vision Insurance

• Paid Time Off

• Overtime Opportunities

• Performance-Based Spiffs

• Ongoing Training & Growth Opportunities

• No Weekend Work

The Opportunity

This is a critical role in a growing company.

If you perform well, there is opportunity to grow into leadership, operations, or sales-focused roles as we continue to scale.

We’re building a strong team—and we’re looking for someone who wants to be part of that.