What are the responsibilities and job description for the HVAC Dispatcher position at AirCo Air Conditioning?
HVAC DispatcherAirCo Air Conditioning, Heating & Plumbing – Fort Worth, TXAirCo is looking for a highly organized, motivated, and customer-focused HVAC Dispatcher to join our growing team. The Dispatcher is responsible for coordinating daily service calls, efficiently scheduling technicians, communicating with customers, and keeping the service department running smoothly.We're looking for someone who can think quickly, stay calm under pressure, and keep multiple moving pieces organized while providing excellent customer service.ResponsibilitiesSchedule and dispatch HVAC service technicians to residential and commercial callsPrioritize emergency, warranty, maintenance, and routine service callsOptimize technician routes and schedules to maximize efficiencyCommunicate with technicians throughout the day regarding job status, changes, and customer needsCommunicate professionally with customers regarding appointment times and technician arrival windowsMonitor technician availability and adjust schedules throughout the dayFollow up on delayed, completed, and rescheduled callsCoordinate with Customer Service, Sales, Installation, Warehouse, and Management teamsMaintain accurate service call information and documentationHelp ensure technicians have the proper information and equipment needed for each callHandle scheduling changes and unexpected issues quickly and professionallyMaintain a positive, team-oriented environmentPerform other duties as needed to support the service departmentQualificationsPrevious HVAC, plumbing, home-services, or dispatching experience preferredPrevious experience with a dispatching or scheduling system is a plusStrong organizational and time-management skillsExcellent verbal and written communication skillsAbility to multitask in a fast-paced environmentStrong problem-solving and decision-making abilitiesProfessional and friendly phone presenceAbility to work well under pressureReliable, dependable, and punctualComfortable working with technicians, customers, and managementProficient with computers and common office softwareWhat We're Looking ForWe want someone who takes ownership of the dispatch board and understands that great dispatching is about more than simply putting appointments on a schedule.The right person will know how to keep technicians productive, take care of customers, communicate clearly, and solve problems before they become bigger problems.Why Join AirCo?Growing HVAC, Heating & Plumbing companyTeam-oriented work environmentOpportunity for growth and advancementCompetitive compensationWork alongside an experienced service and operations teamBe part of a company that values its employees and customersIf you're organized, dependable, energetic, and ready to make a difference in a fast-paced service department, we'd love to hear from you!