Customer Service Representative (CSR)

Join a Winning Team

You're the best, and you want to join a team that recognizes your value, invests in your growth, and gives you the opportunity to succeed.

Who We Are

At AirCo, we continue to grow because we hire exceptional people and deliver outstanding service to our customers. For decades, we've proudly served the Dallas/Fort Worth area, building a reputation for excellence, integrity, and customer satisfaction.

Our team members don't just find jobs here-they build rewarding careers. We provide the training, support, and opportunities you need to grow professionally while making a real impact on our customers and our company.

Why Choose AirCo?

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Short-Term & Long-Term Disability Insurance
• 401(k) with Company Match
• Paid Training and Career Development
• Opportunities for Advancement
• Positive Team Environment
• Work-Life Balance

The Big Task

As a Customer Service Representative, you will be the first point of contact for our customers. Your primary responsibility is to create exceptional customer experiences by converting inbound calls into booked appointments while proactively making outbound calls to generate service opportunities, maintain customer relationships, and support company growth.

Key Responsibilities

Customer Service & Scheduling

• Answer incoming customer calls with professionalism, empathy, and urgency.
• Convert inbound inquiries into scheduled service, maintenance, and sales appointments.
• Follow established call scripts while maintaining a natural and authentic conversation.
• Accurately enter and update customer information in our CRM system.
• Coordinate effectively with dispatchers, technicians, and management to ensure a seamless customer experience.

Outbound Calling & Customer Retention

• Make outbound calls to existing and past customers to schedule maintenance visits and tune-ups.
• Contact customers regarding membership renewals, service agreements, and special promotions.
• Follow up on unsold estimates and previously recommended services.
• Reach out to inactive customers to re-engage them and restore business relationships.
• Generate additional service opportunities through proactive customer communication.
• Support seasonal campaigns and call initiatives to maximize booking opportunities.

Team & Professional Development

• Participate in ongoing training and coaching programs.
• Maintain performance goals related to booking percentages, call quality, and outbound activity.
• Continuously improve communication, customer service, and sales skills.
• Contribute to a positive, team-oriented work environment.

What We're Looking For

• Strong communication and customer service skills.
• Comfortable making both inbound and outbound customer calls.
• Positive attitude with a desire to help customers.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Experience in customer service, call center, scheduling, inside sales, or dispatching is preferred.
• HVAC, plumbing, or home service industry experience is a plus but not required.

Success Looks Like

• High booking conversion rates on inbound calls.
• Consistent outbound call activity that generates appointments and revenue opportunities.
• Excellent customer satisfaction scores.
• Accurate customer records and scheduling.
• Strong teamwork and collaboration.

If you're looking for more than just a job and want a career with a growing company that values your contributions, we'd love to meet you.

Learn more about AirCo at www.airco.com and apply today.

AirCo is an Equal Opportunity Employer.