Operational Resources Analyst

Job Details

Description

Position Summary:

The role of the Operational Resources Analyst is to handle multiple projects in support of the Flight, Inflight, and SOC areas of Flight Operations with a high degree of initiative, follow-through, organization, and confidentiality.

Job Functions

• Responsible for multifaceted data analysis to measure effectiveness of training for new hire and recurrent programs.
• Develop and implement efficiency tracking for pilot training events to ensure best use of resources and recommend changes based on data.
• Acquire data from data sources and maintain databases/data systems. Use data to assist in analyzing and interpreting trends for process improvement opportunities.
• Manages the pilot/flight attendant reliability policy tracking and notification process to minimize impact of sick calls on operational performance while maintaining sensitivity to crew member legal leave protections.
• Backup for initiation and maintenance of accounts in the Flight and Customer Service-Learning Management System cohort lists and test availability for new hires and instructor review.
• Manages multiple databases where crew member data resides to meet legal, regulatory, and contractual requirements. Generates and audits related reports.
• Technical expertise regarding data models, data mining and segmentation techniques.
• Creates reports, analyzes data, and distributes reports as needed.
• Backup for multiple positions within the Flight Admin Group to even out workload and maintain timely workflows.
• Backup ACARS programming
• Adherence to all Company policies and procedures.
• Works independently with minimal supervision. Receives assignments and advice from immediate supervisor. Follows established methods and procedures while recommending improvements. Refers exceptions to supervisor.
  
  

Required Competencies

• Judgment and initiative necessary in setting priorities to meet deadlines and deal with non-standard situations.
• Considerable judgment used in pairing and line construction to maximize utilization of resources, minimize cost, and ensure the product translates well to the “Day of Operations” environment.
• Frequent telephone and personal contact with co-workers, union representatives, vendors and crewmembers.
  
  

Required

Education & Experience:

• Associates degree required, Aviation Management preferred
• One to three years of experience working in a high-volume office environment required
• Proficiency in MS Office Products specifically advanced Excel skills
• Excellent communication skills and grammar to ensure a smooth flow of written and oral communication is achieved
• Strong knowledge of and experience with reporting
• Demonstrated ability to be accountable for deadlines
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Excellent time management, organization, and prioritization skills
• Demonstrated ability to exercise independent judgement
• Ability to maintain information confidentiality
• Strong ability to work in a team environment and to help others assimilate into the team.
• Experience in Lean, Six Sigma, or other continuous improvement environment, preferred
  
  

Preferred

• Bachelor’s Degree
  
  

Supervisory Responsibilities

None

Work Environment, Physical Demands & Travel

• Corporate Offices
• Majority of time spent at low activity level, i.e., sitting
• Occasional standing/walking/movement required
  
  

Disclaimer: The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of duties and/or responsibilities associated with this position. Generally, each job function is considered essential to this position and any incumbent must be capable of performing them.