Residential HVAC Service Manager

Join Our Team as a Residential HVAC Service Manager!

We are looking for an experienced, driven, and customer-focused Residential HVAC Service Managerto lead and grow our residential service department. This is an excellent opportunity for an HVAC professional who knows how to manage technicians, improve service performance, build customer relationships, and drive profitable growth.

The ideal candidate is a strong leader who understands residential HVAC service operations, technician productivity, customer satisfaction, and the importance of delivering quality service every time.

If you're ready to take ownership of a service department and help build a high-performing team, we want to hear from you!

Key Responsibilities

• Manage the daily operations of the residential HVAC service department.
• Lead, coach, train, and hold service technicians accountable for performance.
• Oversee daily scheduling, dispatching, and workload management.
• Monitor technician productivity, average service ticket, revenue, and department profitability.
• Help technicians identify appropriate repair and replacement opportunities while maintaining ethical, customer-first recommendations.
• Improve maintenance agreement sales, customer retention, and recurring service revenue.
• Handle escalated customer concerns and ensure outstanding customer experiences.
• Monitor callback rates, workmanship, and overall service quality.
• Develop processes to improve efficiency, accountability, and department performance.
• Work closely with the installation and sales teams to coordinate equipment replacements and customer needs.
• Review service reports, estimates, invoices, and technician performance metrics.
• Maintain compliance with safety standards, applicable HVAC codes, and company procedures.

Qualifications

• Previous experience in residential HVAC service management or HVAC field leadership.
• Strong knowledge of residential heating and air conditioning systems.
• Experience managing, coaching, and developing HVAC service technicians.
• Understanding of service department revenue, gross profit, labor efficiency, and key performance indicators.
• Excellent customer service, communication, and problem-solving skills.
• Experience with HVAC dispatching and field service management software preferred.
• Strong organizational skills and the ability to manage competing priorities.
• Valid driver's license and acceptable driving record.
• Relevant HVAC certifications or licenses preferred.

What We Offer

• Competitive salary of $80,000–$100,000 per year.
• An opportunity to lead and develop a residential HVAC service team.
• The ability to make a direct impact on service department performance and growth.
• A professional environment focused on quality workmanship and customer satisfaction.
• Opportunities for long-term career growth.
• Additional benefits and performance incentives, where applicable.

The Ideal Candidate

We are looking for someone who can lead from the front, develop technicians, establish clear expectations, and create a culture of accountability and customer service.

You understand that a successful residential HVAC service department is built on strong technicians, efficient scheduling, quality repairs, customer trust, and consistent profitability.

You are a hands-on leader who takes ownership, solves problems, and knows how to turn service opportunities into long-term customer relationships.

Apply Today!

If you have residential HVAC experience and the leadership skills to take a service department to the next level, we encourage you to apply.

Bring your HVAC expertise, leadership, and drive for success to our team. We look forward to meeting you!

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $80,000 - $100,000