What are the responsibilities and job description for the Service Manager position at AIR STREAM AIR CONDITIONING CORP?
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Revision Date: 1/1/2026 |
FLSA: Exempt NON- UNION |
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Please note that this is a non-union role.
Position Overview:
Manage the service department team and handles customer service interactions, reports, and repairs. The Service Manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors, and ensures repeat customers.
Essential Job Functions:
- Provides direction and accountability for technicians, dispatchers, and service staff
- Provides and reviews Repair Quotes
- Ensures customer satisfaction and customer follow up
- Cultivates lasting relationships with customers and promoting new customers
- Maintains responsibility for profit and loss and annual sales revenues
- Promotes maintenance agreements
- Holds meetings for group training and one on one reviews
- Forecasts and manages manpower to meet ongoing customer and seasonal demands
- Provides technical support for technicians
- Ensures billing and invoicing is being performed correctly and accurately.
- Follows all procedures and protocols
Key Competencies:
- Leadership and technical experience
- Outgoing personality that blends well with a fast-paced, goal-driven environment
- Good computer skills, knowledge of common office applications such as MS Word, MS Excel, and general software navigation
- Extremely organized with time management and exceptional follow-through abilities
- Passionate about Air Stream Air Conditioning and loves the brand
- Highly motivated, flexible, and positive, professional demeanor
Required Education and Experience:
- Five to seven years’ Service Manager or Service Supervisor experience in the HVAC industry
Physical Requirements:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, talk, and hear. The employee can expect to work in a favorable environment.
Air Stream Air Conditioning Corp. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other category protected under law. In addition to federal law requirements, Air Stream Air Conditioning Corp. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Salary : $90,000 - $120,000