Assistant Service Manager

Assistant Service Manager

Scheduling

· Analyze open work orders and schedule for PM, quoted (once material is available and confirmed by dispatch notes in Sampro), Service Calls and PM Surveys

· Review the work order in detail with technician and FS and set goals

· Coordinate delivery of materials to get to the job and/or technicians

Work Orders

Manage all open work orders and schedule for entire zone

Enforce usage of Xoi to technicians. Escalate to SM when necessary

Organize dispatch board

Direct all work orders statuses from:

· Waiting Service

· Pending

· Scheduled

· Unacknowledged

· Travel

· Onsite

· Return Trip

· Parts Ordered Collaborate with EST

· Parts Received

· Parts Pick Up

· Quote Approved (ASAC tech work) Schedule with no parts needed

· Quote Approved(Subcontractor/ With or without ASAC tech) coordinate schedule with sub contractors and customers

Billing

· Review completed work orders and add billing instructions and set status to Invoice Review

· Escalate problem work orders to SM and set status to Manager Review

PM Work Orders

· Check for completeness, prepare future order and close out

Purchasing

· Order PM materials

· Prepare inventory and Tool PO’s for technicians (Approval from Rob with collaboration with FS)

Payroll

· Check for accuracy and submit to payroll department

· Escalate to service manager any issues

Coil Cleaning

· Schedule coil cleaning with customers and subcontractors

9. Technician Support

a. Provide equipment lists, coordinate vehicle repairs, etc.)

10. Driving alerts

a. address with technician as needed

Escalate to zone manager as needed

11. Paycom

a. Approve time off requests for technicians

b. Escalate any issues to zone manager

c. assist Service Manager with technician reviews

d. initiate performance discussions in Paycom and send to SM for approval