Program Assistant

About AIR Physician Academy

At AIR Physician Academy, we believe telemedicine isn't just about adapting to the changing healthcar landscape-it's about rediscovering your passion for medicine. Designed by physicians, for physicians, our program empowers you to embrace telemedicine as a way to find balance, reclaim your professional identity, and thrive in a career that works for you.

Physicians face countless challenges: burnout, endless administrative tasks, and the struggle to find time for what matters most-both professionally and personally. Telemedicine offers a way forward, helping physicians like you reimagine what success and fulfillment in medicine look like.

At AIR Academy, we guide you through every step of this journey, providing the tools, knowledge, and community to not only hive in telemedicine but also reshape your happiness and succes in the field AIR Academy currently offers two programs. AIR Elite is a live, weekly coaching program designed for physicians seeking personalized support and accountability. AIR Elite provides direct access to telemedicine experts, exclusive resources, and a dynamic community of peers and is currently offered twice annually with approximately 40 members per cohort. AIR Launch, currently in Beta release, is perfect for busy physicians who prefer a self-paced online program. AIR Launch offers all the tools and training you need to start your telemedicine career - available anytime, anywhere. To learn more, please visit Air Physician Academy.

Job Summary

AIR is seeking a hands-on Program Assistant to oversee day-to-day member support across two key products: our AIR Elite telemedicine physician training program and AIR Launch virtual course. This is a 1099 independent contractor position, at 20 hours weekly, offering flexibility and autonomy for the right candidate. This role offers a 6-month term, open to extension by mutual agreement. The ideal candidate will thrive in providing friendly and responsive support to remote AIR members. The AIR team works primarily East Coast hours, and the Program Assistant must be available from 6-7 pm ET each Tuesday and Thursday weekly to manage our program sessions.

General Responsibilities

• Manage day-to-day program support for members, guest speakers, and the internal team via the AIR Help Desk, including systems troubleshooting, member onboarding, and program calendar management
• Lead program and office hours scheduling efforts across each 6 month cohort, including program calendar sequencing, speaker outreach and coordination, Google Calendar invitations, and overall Google Calendar management
• Open bi-weekly program sessions at 6pm ET every Tuesday and Thursday, troubleshooting any member access issues
• Upload weekly session recordings to our website to ensure continued access
• Support updates to our website and member contact information in our CRM
• Create documentation and training for member support best practices, supplementing AIR's internal knowledge base and educating its customer base
• Support ad hoc projects as led by AIR senior leadership

Qualifications

• Minimum of 2 years of experience as a remote Program Assistant or Customer Service Representative, ideally with a background in education or healthcare technology
• Experience with HubSpot CRM, Canva, Slack, Instrumental LMS and Google Workspace is preferred
• Excellent communication and interpersonal skills, with a professional and friendly demeanor
• Strong attention to detail and accuracy
• Ability to work independently with minimal supervision

Compensation

• The Program Assistant role pays $2,000 per month.
• AIR is an equal opportunity employer where all applicants are considered for employment without attention to color, religion, sexual orientation, gender identity, national origin, veteran or disability status.

To Apply

• Please submit your resume and cover letter outlining your relevant experience and interest in the position to liz@allinremote.com.

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