HVAC Senior Service Technician

About the Role:

The HVAC Senior Service Technician plays a crucial role in ensuring the optimal performance and reliability of heating, ventilation, and air conditioning systems. This position involves diagnosing HVAC issues, performing advanced repairs, and conducting routine maintenance to enhance system efficiency. The technician will also be responsible for mentoring junior staff, sharing expertise, and promoting best practices within the team. A key outcome of this role is to ensure customer satisfaction through high-quality service and timely resolution of HVAC problems. Ultimately, the technician will contribute to the overall success of AAA-1 by maintaining a reputation for excellence in service delivery.

Minimum Qualifications:

• High school diploma or equivalent.
• Valid HVAC certification or license.
• Minimum of 5 years of experience in HVAC service and repair.
• Valid Driver's license with clean 3-year record-MAX 2 incidents within 3 years

Preferred Qualifications:

• Associate's degree in HVAC technology or a related field.
• Experience with advanced HVAC control systems and energy management solutions.
• EPA certification for refrigerant handling.

Responsibilities:

• Diagnose and repair HVAC system issues, including electrical, mechanical, and refrigerant problems.
• Perform routine maintenance and inspections on HVAC systems to ensure optimal performance and compliance with safety standards.
• Mentor and train junior technicians, providing guidance on best practices and troubleshooting techniques.
• Maintain accurate records of service calls, repairs, and maintenance performed on customer systems.
• Communicate effectively with customers to explain service issues and recommend solutions, ensuring a high level of customer satisfaction.

Skills:

The required skills for this position include advanced troubleshooting abilities, which are essential for diagnosing complex HVAC issues efficiently. Strong communication skills are necessary to interact with customers and explain technical problems in an understandable manner. Leadership skills are also important, as the technician will be responsible for mentoring junior staff and fostering a collaborative work environment. Additionally, a solid understanding of HVAC systems and components is crucial for performing repairs and maintenance effectively. Preferred skills, such as experience with energy management systems, will enhance the technician's ability to provide innovative solutions that improve system efficiency and reduce energy costs.