Dispatcher/CSR

Essential Job Duties:

• Maintaining the daily schedule for both service techs and installation teams


• Answering incoming calls Booking jobs for service department


• Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more Fast-paced environment with strong teamwork environment High typing and multitasking skills required

Requirements & Qualifications:

• 1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience


• Proactive & accountable Self-motivated, fast learner and highly organized multi-tasker with attention to detail


• Excellent communication and customer service skills especially under pressure


• Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person)


• Team player who is a self-starter and able to learn independently


• Confident in utilizing and learning new software programs


• Geographical knowledge of service area or map reading skills


• High school diploma or general education degree (GED)


• Must enjoy helping and working with others

Experience: Dispatching: 1-3 years (Preferred)