Assistant Service Coordinator

Company

Air Comfort, Inc. is a locally owned and operated company since 1995, serving Northern Colorado, Denver, the Front Range, and parts of southern Wyoming. Our HVAC products and service offerings include but are not limited to new construction, remodel, retrofit, design-build, design-assist, commercial service and maintenance, residential service and maintenance, in-house sheet metal fabrication, energy efficient “green” technology, BACnet building automation, and in-house HVAC system start-up and commissioning.

Why work here? Because we believe our employees are our most valuable asset and resource. Become a part of our team of HVAC professionals and start building a career with a company that will invest in your professional and personal development.

Some of the key benefits are:

• Up to 21 days of holiday pay and paid time off in your first year
• Company sponsored family outings, holiday parties, and Tech Day celebrations
• 401k retirement plan with a more than 50% company match
• Paid professional and personal development assistance
• Referral incentive program
• Job Share incentive program
• Tuition reimbursement program

Primary Responsibilities:

• Assist with phone coverage. Answer, screen, and direct incoming phone calls for the Service Department.
• Take incoming customer service calls, assist with scheduling, coordinating, and prioritizing all service calls as they are received.
• Act as back up support for All Coordinator positions.
• Assist with moderately complex daily, weekly, and monthly planning, coordinating, controlling, and directing of service department manpower and resources.
• Assist with customer interaction, communicating with Field Technicians, Service Supervisor, Field Service Manager and coordinating construction projects with Construction Coordinator and Project Managers.
• Provide back-up for generating, processing, closing, posting, and billing service and warranty work orders in a timely manner.
• Daily/weekly file and post service work order reports into appropriate Service Folders.
• Co-ordinate and update dispatch board/schedule with Service Coordinator hourly/daily as needed.
• Help Service/Maintenance Coordinators forecast upcoming work week so that a new schedule is created for the upcoming week.
• Contact customers with “Parts Pending” status as parts are received for repair scheduling.
• Assist Service Coordinator with repair quotes as needed.
• Assist with parts ordering for special orders as needed.
• Help generate service purchase orders as needed.
• Run monthly/weekly/daily reports as needed for Service Department management staff.
• Cross-train and fill in as a back-up for All Coordinator positions when out or on vacation.
• Maintain and update service and maintenance agreement customer/accounts receivable databases.
• Co-ordinate and update dispatch board/schedule with Service Coordinator hourly/daily as needed.
• Help Service/Maintenance Coordinators forecast upcoming work week so that a new schedule is created for the upcoming week.
• Contact customers with “Parts Pending” status as parts are received for scheduling.
• Assist Service Coordinator with repair quotes as needed.
• Assist with parts ordering for special orders as needed.
• Help generate service purchase orders as needed.
• Run monthly/weekly/daily reports as needed for Service Department management staff.
• Cross-train and fill in as a back-up for All Coordinator positions when out or on vacation.
• Maintain and update service and maintenance agreement customer/accounts receivable databases.
• Co-ordinate scheduling preventative maintenance calls with Maintenance Coordinator and post them to the daily dispatch board/schedule.
• Assist with updating contracts with and/or without price escalation, and sending out monthly renewal letters.
• As necessary, log and place filter and belt orders in advance of maintenances being scheduled.
• Update maintenance work orders with current list of needed filters and belts.
• Run reports as needed for upcoming maintenances, contract expirations, and renewals.
• Assist with ordering, processing, and tracking warranty parts, forms, and credits.
• Works with warehouse staff to facilitate pickup and delivery of equipment and parts as needed.
• Other duties, responsibilities, tasking, and special projects as assigned by management or ownership.

Our Requirements:

• Minimum education high school diploma or GED equivalent for strongly qualified candidate.
• Certificate/Training/Degree from college or business school highly preferred.
• Some HVAC or construction background will be helpful but we are willing to train the right candidate.
• Strong written and verbal communication skills.
• Good proficiency with computers and Microsoft Word, Excel, Outlook, and Windows.
• Previous experience with accounting software program(s).
• Proactive approach with willingness to work independently as well as part of a team.
• Highly organized individual.
• Ability to multi-task.
• Experience prioritizing tasks in order to meet tight deadlines within a fast-paced organization.
• Possess a flexible personality because of the demands of shared work tasks with service, construction, and controls departments.
• Ability to maintain a positive, willing, and trainable attitude.
• Willingness and commitment to attend company sponsored training to keep knowledge and skills updated.
• Ability to get along with and work well with people on all levels and departments within and outside the company.
• Team player.
• Reliable transportation to and from work.

This summary explains the general requirements and responsibilities of this position. The list is not meant to be all inclusive and may be changed or amended at any time at the Company’s discretion.

Air Comfort, Inc., is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

Pay: $18.00 - $21.60 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• customer service, project coordinator, dispatching: 2 years (Required)

License/Certification:

• state driver's license (Required)

Ability to Commute:

• Fort Collins, CO 80524 (Required)

Work Location: In person

Salary : $18 - $22