Mortgage Loan Coordinator/Set-Up Specialist

Looking for an opportunity with an amazing company? Air Academy Credit Union (AACU) has been recognized as a Gazette's Best Workplace since 2017! We are searching for a Mortgage Loan Coordinator/Set-up Specialist to work at our Corporate Headquarters in Colorado Springs, Colorado. 

Join our close-knit mortgage team and make an impact in a collaborative, supportive environment! We’re looking for a detail-oriented professional with expertise in mortgage processes, compliance, and loan documentation who thrives in a fast-paced setting. If you have strong analytical skills, exceptional communication abilities, and are technically savvy with Microsoft Office and related tools, we want to hear from you. This is a hybrid role where your accuracy and organizational skills will help ensure smooth, compliant transactions for our valued clients. 

What you will be doing:

• Work directly with the loan officers and loan processers to assist in obtaining borrower documentation 
• Ensures new Mortgage loans that are submitted for initial disclosures and set-up are complete, in compliance and contain all the information according to the minimum file submission requirements. 
• Send all initial disclosures. Prepare all re-disclosures as required. 
• Completes the set up / ordering requirements for each loan file. Follows up to ensure all documentation is received and accurate. Works closely with the processors for anything additionally required. 
• Handles initial internal locks, re-lock and lock extension request.
• Answers telephones, answers general questions from borrowers, routes calls and takes messages.
• Answers mortgage hotline. Returns or forwards member inquiry calls as appropriate. Research and answers member inquiries regarding mortgage payments, balances, escrow management, etc. 
• Back-up loan processors as needed. 
• Back-up on Secondary Market Locks

Knowledge, Skills, and Abilities: 

• Knowledge of Mortgage Processes and Regulations - Understanding of residential mortgage funding, loan documentation, and compliance with federal and state regulations. Two years’ experience in mortgage lending or banking required.
• Attention to Detail and Accuracy - Ability to review, verify, and process complex financial documents with a high degree of accuracy.
• Analytical and Problem-Solving Skills - Strong ability to identify discrepancies, resolve issues, and ensure all transactions meet company and regulatory standards.
• Communication and Interpersonal Skills - Effective verbal and written communication skills for interacting with internal teams, lenders, and clients.
• Organizational and Time Management Abilities - Capable of managing multiple priorities, meeting deadlines, and maintaining thorough records in a fast-paced environment.
• Technical Proficiency -Familiarity with loan origination systems, and standard office applications (e.g., Microsoft Office Suite). Experience with Encompass preferred. 

Education/Experience:

• High School diploma required. Associates Degree preferred and/or equivalent work experience.
• Two plus years previous mortgage experience preferred.
• Knowledge of credit applications, credit reports, and mortgage application documents including compliance preferred.
• Knowledge of Encompass preferred.
• Must have a valid driver’s license and reliable transportation.
• Hybrid work schedule available upon successful completion of training and demonstration of independent job performance.

Air Academy Credit Union (AACU) is an innovative, full-service financial institution committed to its employees providing value-driven products, convenient electronic banking channels, and world-class member service. With assets over $815 million and 43,000 members, AACU strives to be a trusted financial partner who helps its members advance their lives, grow financially, and achieve their goals. We are equally proud of our programs which give to the community through various outreach programs.

At AACU our full-time employees enjoy an outstanding corporate culture, terrific benefits package, including paid sick and vacation days, comprehensive medical, dental, and vision plans, along with an outstanding 401K plan. Additionally, our tuition reimbursement program will assist you with your professional goals. 

AACU is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, familial status, ancestry, national origin, disability, status as a protected veteran or any other status protected by local, state, or federal law. We perform pre-employment drug testing, consumer credit history checks and criminal background checks.