Multi-Family Property Manager

Job Summary:Under the direction of the Regional Real Estate Manager, the Real Estate Manager is responsible for ensuring excellent customer service in the daily management, coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living environment for residents, and establishing a positive working environment for property team members. The Real Estate Manager duties vary depending on the size of the community and the number of staff to which responsibilities might be delegated. Financial:Oversee all financial performance of the property and work towards achieving budgeted NOIMaximize cash flow at the property by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rentEnsure all Real Page data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late feesDevelop cost saving strategies in an effort to reduce budgeted expensesCreate annual operating budget and business plan with Accounting team and Regional Real Estate DirectorReview financial statements in a timely fashion, working closely with the property accounting team membersPrepare variance report on a monthly basisAnalyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as neededRecommend and oversee all capital improvements, deferred maintenance and upgrade programsReview and analyze all bid summaries for purchase of goods and services, monitor the vendors work, and guarantee accurate invoicingEnsure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of paymentProcess delinquent residents according to policy, collect late fees, and file on units at the appropriate deadlineServe as property representative in court proceedings, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actionsMarketing:Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately preparedMonitor direction of rental activity and all on-site sales, marketing outreach, and advertising plansMaintain on-going, in-depth knowledge of associated marketEvaluate and make recommendations for rental pricingEnsure all residents are on a NAA leaseMonitor daily move-in/move-out property status reportsVerify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve resultsMonitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standardsMaintain passing e-shop, phone shop, and physical shop scores of 85% or higher. Customer Service:Complete a daily inspection of the property and market-ready unitsMonitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are metSupervise safety and risk management functions including coordinating monthly safety meetingsReview resident retention programs to meet residents needs and improve retentionProvide excellent customer service and display courteous and professional attitude toward all customersMaintain availability or coverage for emergencies, on-call duties, resident functions, and weekendPersonnel Development:Recruit and select team members by understanding and adhering to AION’s selection process policies and proceduresTrain, coach, and mentor team members, working with the training department as well as providing on-going feedbackCreate a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communicationGenerate employee schedules in e-time and audit missed punchesProvide ongoing feedback to team membersProvide recommendations for compensation adjustments, promotions, and terminationsPerform other duties as requiredRequirements:High School Diploma or equivalent, Bachelor’s degree or CPM highly preferredAt least 5-6 years property management experienceOne-year supervisory experienceIn Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hireWorking knowledge of eviction law, Fair Housing mandates and other legal issues affecting property managementExcellent English communication skills, both verbal and writtenStrong computer skills, especially in the Microsoft Office Suite, experience in Real Page preferredMust be able to walk apartments and grounds, including steps and climbing stairsMust be available to work weekends and holidays if requiredOccasionally requires lifting 20 pounds or lessValid driver’s licenseFSLA Status: Exempt