Job Overview

Essential Functions

Fleet Onboarding & Customer Support

• Act as the primary point of contact during new fleet onboarding.
• Coordinate agreements, scheduling, and camera installations.
• Provide guided walkthroughs of the customer portal, ensuring customers understand key system functions.
• Deliver technical assistance and hands-on support to customers during setup.
• Build strong relationships by addressing customer questions clearly and promptly.

Data Entry & Accuracy

• Enter and maintain order and account information in internal systems.
• Track fleet camera deployment and operational status.
• Manage fleet data to ensure account accuracy and integrity.
• Update Jira and other internal tools to reflect order, ticket, and operational status.

Event Analysis

• Review and analyze potential collision events and reported incidents.
• Validate and correct false positives in event data.
• Monitor “bad trip” data and escalate anomalies as needed.

Physical & Technical Support

• Perform on-site dash camera installations as needed.
• Maintain and organize storage areas, camera inventory, and related equipment.
• Assist with physical device management, troubleshooting, and organization.

New Equipment Testing & QA

• Test and evaluate new camera hardware and software features.
• Conduct routing tests, performance checks, and system analysis.
• Support upkeep and testing of in-house fleet vehicle(s).

Qualifications

• Bachelor’s degree required in a technical field.

• Minimum of 2 years’ experience in direct customer technical support, fleet operation, or related operations roles.

• Strong technical aptitude with the ability to quickly learn and apply new systems.

• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); comfort with data entry and report generation.

• Excellent communication skills with the ability to clearly explain processes and technical concepts to customers.

• Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.

• Must be legally authorized to work in the U.S. without sponsorship.

Preferred Qualifications

• Familiarity with Jira or other ticketing/project tracking tools.

• Experience supporting onboarding or technical implementations.

• Familiarity with Agile methodologies and workflows.

• Experience with automotive telematics or connected car technology.

• Ability to collaborate cross-functionally and influence technical design decisions.

• Strong interpersonal skills for building effective internal and external relationships.

Office Location

Compensation

• For California based hires, the annual salary range is $70,000 - $82,000 depending on experience.
• FLSA Job Status is non-exempt

Benefits

• We offer a comprehensive benefits package, including health, dental, vision insurance; basic life and long-term disability coverage; a health savings account (HSA); a flexible spending account (FSA); generous paid time off; and a 401(k) with a company match.
• On-demand mental health and medical support through Teladoc.
• Free catered office lunches and snacks.
• Flexible office hours.
• Casual dress code.

EEO/AA/M/F/Vet/Disability Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.