What are the responsibilities and job description for the Product Training Specialist position at AINS LLC DBA OPEXUS?
Details
Title: Product Training Specialist
Department: Customer Delivery Organization
Sub-Department: Customer Services
Reporting: VP, Customer Services
About Casepoint
Trusted by leading corporations, government agencies, law firms, and legal service providers, Casepoint empowers organizations to maximize efficiency and reduce risk with its innovative legal discovery platform. Casepoint’s robust, cloud-based, highly scalable, and secure legal discovery platform was designed to easily manage increasingly complex litigation, investigation, and compliance needs, featuring cloud collections, data processing, advanced analytics, artificial intelligence, review, and production – all in an easy-to-use web interface. Casepoint platform represents the next generation of legal technology that will enable your organization to gain increased productivity, efficiency, and business results.
Job Description
The Product Training Specialist serves as a key player within Casepoint’s Product Enablement team. The Product Training Specialist is responsible for planning, developing, coordinating, and delivering product enablement solutions that support the success of Casepoint customers. The primary responsibility of this role will be to facilitate live training classes for customers on specific products using in-person, virtual and hybrid delivery methods. This position will act as an internal product expert that will combine multiple perspectives into innovative learning solutions that maximize the impact on Casepoint and our customers.
Key Responsibilities
- Collaborate with subject matter experts (SME’s) and other trainers to conduct hands-on training according to established training plans.
- Successfully lead interactive and engaging virtual events that enable customers to be more effective in their jobs using Casepoint software.
- Facilitate instructor-led product training to multiple levels of customers, including implementing pre- and post-training communications and activities, and managing training logistics.
- Manage customer relationships to clearly identify, extract, and synthesize complex technical material into high quality, effective learning content that drives desired outcomes.
- Generate and visually present metrics and analytics to prove the need for and defend the effectiveness of learning programs.
- Develop and deliver remote training using appropriate educational technology and channels.
- Proactively assess business initiatives and client needs to help identify training opportunities and determine appropriate solutions.
- Professionally represent Casepoint at product training sessions, trade shows, and other events as required.
- Provide timely and accurate answers to product questions and needs.
- Stay abreast of current trends in the industry, especially as they relate to products, sales, and training.
- Develop opportunities for peer-to-peer learning that will enable the sharing of competitive comparisons and feedback.
- Create and/or acquire training procedure manuals, guides, and course materials.
- Maintain records of training activities, attendance results, test outcomes, and customer assessments, and recommend retraining requirements.
- Conduct just-in-time after-action reviews to report and respond to client feedback at the training level.
Requirements
- Passion for technology and for helping others to understand and use it
- A bachelor’s degree, or equivalent of 4 years’ professional experience
- Minimum 2 years’ experience in technical training, software education, or adult learning.
- Ability to facilitate engaging and experiential learning programs.
- Capability of developing industry leading virtual and in-person training content.
- Strong presentation skills.
- Adept with a variety of multimedia training platforms and methods, with experience using Microsoft Teams or Zoom to facilitate virtual learning.
- Ability to evaluate and research training options and alternatives.
- Excellent verbal and written communication skills.
- Exceptional interpersonal and customer service skills.
- Strong organizational skills and attention to detail.
- Extremely proficient with Microsoft Office.
Preferred Qualifications
- Experience working with Government agencies
- Strong experience in customer engagement with a SaaS company
- Demonstrated success in advancing client business outcomes through education and adoption
Compensation & Culture
- Competitive salary commensurate with experience and education
- Tremendous potential for growth with the company
- Phenomenal company culture centered around vibes of:
- Create Community
- Build What Matters
- Own it to the Finish Line
- Stay Hungry
- Be Our Customer’s Champion
- Medical, Dental, and Vision Health Plans
- 401K plan with a matching program
Location
We are headquartered in Washington, D.C., and this role is eligible for remote work from the following states: CA, CO, CT, D.C., FL, GA, MA, MD, MI, MN, NC, NH, NY, PA, TX, VA, WI.
If you live outside these states, unfortunately we’re not able to consider your application currently.
Casepoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $75,000 - $90,000