Subject Matter Expert

Title: GLAAS SME: Configuration and Access 

Department: USAID IT Services 

Reports To:  Help Desk Manager

Work Location & Flexibility: We are headquartered in Washington, D.C., and this role is eligible for remote work from the following states: AR, AZ, CA, CO, CT, DC, DE, FL, GA, IL, IN, KS, KY, LA, MA, MD, MI, MN, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, TX, VA, WA, WI, WV, WY. If you live outside these states, unfortunately we’re not able to consider your application at this time. 

Role Summary:  

As the GLAAS SME for Configuration & Access, you’ll be the go-to expert for managing system settings and security structures within the USAID Global Acquisition and Assistance System (GLAAS). Your work ensures compliance with Agency policies and keeps procurement operations running smoothly. From maintaining templates and clauses to overseeing access controls, you’ll play a critical role in system integrity and user experience. 

What You’ll Do (Key Responsibilities):  

• Manage and implement configuration requests, including custom fields, agency codes, and auto-numbering.
• Maintain and update templates, clauses, and document libraries to ensure accuracy and consistency.
• Oversee security structures, labels, and access controls tomaintaincompliance with Agency policies.
• Monitor system configurations for operational accuracy and resolve discrepancies promptly.
• Collaborate with internal teams to support procurement processes and system enhancements.
• Document configuration changes andmaintainclear audit trails for accountability.

What You Bring to the Team:  

• Extensive hands-on experience with the USAID Global Acquisition and Assistance System (GLAAS), including configuration and access management.
• Strong understanding of procurement workflows and compliance requirements.
• Ability to manage complex configuration requests andmaintainsystem integrity.
• Detail-oriented approach tomaintainingtemplates, clauses, and document libraries.
• Excellent problem-solving skills and ability to troubleshoot configuration issues quickly.
• Strong communicationskills for collaborating with technical teams and stakeholders.

About Casepoint:  

OPEXUS, a leader in government process management software, and Casepoint, a top provider of data discovery technology for litigation, investigations, and compliance, merged in January 2025, with a majority investment from Thoma Bravo. The merger combines OPEXUS' expertise in government process management and Casepoint's advanced data discovery technology to create a scalable platform that meets growing demands for efficient, secure data management in the public and regulated sectors. This collaboration enhances workflows for government and enterprise clients, focusing on data discovery, litigation, and compliance. 

 The Washington Post, which named OPEXUS Casepoint as the best place to work, solidifies the company's commitment to fostering a supportive, innovative, and inclusive work environment. Our dedicated team has created a culture grounded by our shared values that encourage everyone to speak up, join in, and celebrate together. From our hybrid work schedules to our prime downtown D.C. location, working at OPEXUS Casepoint offers the best of all worlds. 

OPEXUS Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.