What are the responsibilities and job description for the Residence Inn Waco - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Located within walking distance of Baylor University, McLane Stadium and Magnolia Market, our pet-friendly extended stay hotel is surrounded by shopping and dining options. Minutes from businesses such as L-3 Communications, SpaceX, and the Dwyer Group, our location caters to business and leisure travelers. While visiting it's easy for travelers to visit many area destinations including Spice Village, Richland Mall, Dr. Pepper Museum and more! Guests are sure to be impressed by our guest suites which are twice as large as traditional Waco hotel rooms, featuring full-size kitchens, separate living and sleeping areas, and free WiFi. Breakfast is on us each morning with our complimentary hot breakfast buffet, and guests can relax in our indoor pool, hot tub & 24-hour fitness center. Our location also boasts laundry facilities, and our free Residence Inn Mix, Monday-Wednesday evenings.
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Located within walking distance of Baylor University, McLane Stadium and Magnolia Market, our pet-friendly extended stay hotel is surrounded by shopping and dining options. Minutes from businesses such as L-3 Communications, SpaceX, and the Dwyer Group, our location caters to business and leisure travelers. While visiting it's easy for travelers to visit many area destinations including Spice Village, Richland Mall, Dr. Pepper Museum and more! Guests are sure to be impressed by our guest suites which are twice as large as traditional Waco hotel rooms, featuring full-size kitchens, separate living and sleeping areas, and free WiFi. Breakfast is on us each morning with our complimentary hot breakfast buffet, and guests can relax in our indoor pool, hot tub & 24-hour fitness center. Our location also boasts laundry facilities, and our free Residence Inn Mix, Monday-Wednesday evenings.
