What are the responsibilities and job description for the Residence Inn Phoenix Mesa - Front Desk Supervisor position at Aimbridge Hospitality?
The hotel is looking for open availability including weekends and the hours are from 7am-3pm and 3pm-11pm and 11p-7am as needed. We are looking for a minimum of 1 year of Front Desk Supervisory experience or 3 years of Front Desk Agent experience. Does that all work for you?
Join Our Team as a Front Desk Supervisor
As the Front Desk Supervisor, youre the heartbeat of hospitalityleading the charge to make every guest feel genuinely welcomed and valued. Youll guide your team with energy and enthusiasm, setting the tone for service thats not just good, but unforgettable. From smooth check-ins to friendly problem-solving, youll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.
KEY SKILLS/RESPONSIBILITIES
- Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. Youre the go-to for reservations, VIP requests, and making every guest feel like a star.
- Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
- Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
- Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativityall while keeping safety and standards front and center.
EDUCATION & EXPERIENCE
- High School diploma or equivalent required; college coursework in a related field helpful.
- At least 2 to 3 years of progressive experience in a hotel or related field required.
- Previous supervisory experience preferred.
- Must have a valid drivers license.
- Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Residence Inn Phoenix Mesa is the premier all-suite hotel for extended stays in the East Valley and offers complimentary daily breakfast, WiFi, and parking. Conveniently located near US 60 and HWY 101, with easy access to Phoenix Sky Harbor International Airport, Chicago Cubs Spring Training, Downtown Mesa, Gilbert, and Scottsdale. The pet-friendly studio suites feature fully equipped kitchens, a dining area, a dedicated work space, sectional sofa, a swivel-base flat screen HDTV, plush Marriott bedding, and are much larger than standard guest rooms at other comparable hotels in Mesa. Residence Inn Mesas one and two-bedroom suites include separated living and sleeping areas, offering even more space that is perfect for longer visits to stretch out and get settled. Guests who like to cook will enjoy the full sized refrigerators, conventional oven and stovetops with cookware, microwave oven, dishwasher, and silverware available in the kitchen of all of the hotels suites. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culturewe think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!
Application deadline for Colorado positions: The hotel is looking for open availability including weekends and the hours are from 7am-3pm and 3pm-11pm and 11p-7am as needed. We are looking for a minimum of 1 year of Front Desk Supervisory experience or 3 years of Front Desk Agent experience. Does that all work for you?