What are the responsibilities and job description for the Holiday Inn Express Silver City - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
The Business Travelers Hotel in Silver City Features Ideal Location. For a comfortable stay in a 100% non-smoking hotel, choose the Holiday Inn Express® hotel of Silver City, New Mexico. Our hotel's location near the Chino and Tyrone Mines, Grant County Airport (SVC), Western New Mexico University and Hwy 180 make us an ideal stop for both leisure and business travelers. From touring local mines to shopping in our Arts & Cultural District, Silver City offers a variety of attractions. You can explore the Gila National Forest, home to the Gila Cliff Dwellings National Monuments, hike through the Gila Wilderness, and take a dip in the many hot springs a favorite of our hotel's guests. In Silver City's historic downtown guests can shop and visit the galleries through these streets marked with Old West charm. Business travelers will find numerous companies like Freeport McMoRan Mining Company, Gila Regional Medical Center, and Western New Mexico University are located near this hotel in Silver City. Our business amenities include a 24-hour Business Center and a second-floor conference room with a breakout area. We go beyond other hotels in Silver City to offer service and quality amenities that exceed your expectations. Our Silver City, New Mexico hotel's staff looks forward to serving you.At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
The Business Travelers Hotel in Silver City Features Ideal Location. For a comfortable stay in a 100% non-smoking hotel, choose the Holiday Inn Express® hotel of Silver City, New Mexico. Our hotel's location near the Chino and Tyrone Mines, Grant County Airport (SVC), Western New Mexico University and Hwy 180 make us an ideal stop for both leisure and business travelers. From touring local mines to shopping in our Arts & Cultural District, Silver City offers a variety of attractions. You can explore the Gila National Forest, home to the Gila Cliff Dwellings National Monuments, hike through the Gila Wilderness, and take a dip in the many hot springs a favorite of our hotel's guests. In Silver City's historic downtown guests can shop and visit the galleries through these streets marked with Old West charm. Business travelers will find numerous companies like Freeport McMoRan Mining Company, Gila Regional Medical Center, and Western New Mexico University are located near this hotel in Silver City. Our business amenities include a 24-hour Business Center and a second-floor conference room with a breakout area. We go beyond other hotels in Silver City to offer service and quality amenities that exceed your expectations. Our Silver City, New Mexico hotel's staff looks forward to serving you.At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!
Salary : $13
