What are the responsibilities and job description for the Residence Inn Bismarck North - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
The Residence Inn by Marriott hotel in Bismarck, ND is conveniently located minutes from the offices of MDU Resources, Aetna/US Healthcare, Basin Electric, UniSys, and the State Capitol. Additionally located within minutes from the hotel, Bismarck State College, St. Alexius Medical Center, and Sanford Medical Center. At the end of a long day, guests can take advantage of all the comforts of home in any of our newly built studios, one-bedroom, or two-bedroom suites, equipped with full kitchens, free WiFi, LCD TV’s, and access to our indoor saltwater swimming pool and hot tub spa. Guests can start their day off with a free hot breakfast and enjoy the Residence Inn Mix social hour every Monday-Wednesday with wine, beer, food, and conversation.
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
- Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
- Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
- Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
- Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
The Residence Inn by Marriott hotel in Bismarck, ND is conveniently located minutes from the offices of MDU Resources, Aetna/US Healthcare, Basin Electric, UniSys, and the State Capitol. Additionally located within minutes from the hotel, Bismarck State College, St. Alexius Medical Center, and Sanford Medical Center. At the end of a long day, guests can take advantage of all the comforts of home in any of our newly built studios, one-bedroom, or two-bedroom suites, equipped with full kitchens, free WiFi, LCD TV’s, and access to our indoor saltwater swimming pool and hot tub spa. Guests can start their day off with a free hot breakfast and enjoy the Residence Inn Mix social hour every Monday-Wednesday with wine, beer, food, and conversation.