What are the responsibilities and job description for the Night Auditor position at Aimbridge Hospitality?
Company Description
Candlewood Suites®, part of the IHG® (InterContinental Hotels Group) family, specializes in providing spacious studio and one-bedroom suites designed for extended stays, complete with fully equipped kitchens and large workspaces. With over 300 locations worldwide, Candlewood Suites® focuses on delivering a "home-away-from-home" experience for guests. Guests also enjoy access to the 24/7 Candlewood Cupboard for snacks and essentials, as well as participation in the IHG One Rewards program, the world’s first and largest hotel loyalty program.
Role Description
This is a full-time, on-site Night Auditor position located in Norfolk, VA. The Night Auditor will be responsible for performing night-time front desk operations, including managing guest check-ins and check-outs, processing reservations, handling cash transactions, and assisting with inquiries to ensure guest satisfaction. The role also includes balancing daily revenue transactions and preparing financial reports to ensure accurate accounting practices. This role requires providing excellent customer service while ensuring the safety and security of all guests during the overnight shift.
Qualifications
- Proficiency in Receptionist Duties and managing Reservations
- Strong Customer Service and Communication skills
- Experience with Cash Handling and financial reporting
- Attention to detail, organizational skills, and problem-solving abilities
- Ability to work overnight hours and independently in a fast-paced environment
- Familiarity with hotel management software is a plus