What are the responsibilities and job description for the Holiday Inn Express Nashville Downtown - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Whether traveling for business or leisure, rest assured that our guest have made the finest choice in the Holiday Inn Express Nashville Downtown Conf Ctr. We are the largest hotel in the nation boasting 287 guestrooms complete with over 10,000 sq. feet of flexible meeting space making our hotel property ideal for corporate retreats, meetings and receptions. The Holiday Inn Express Nashville Downtown Conf Ctr is perfectly situated in downtown Nashville within a stone’s throw of Bridgestone Arena home of the Nashville Predators, Music City Center, Frist Center for the Visual Arts, Ryman Auditorium, Music Row, Nissan Stadium home to the Tennessee Titans and the vibrant Entertainment District. Each guest room is equipped with upgraded and enhanced 200mg Wi-Fi access enabling superior fast connectivity, iHomes and Keurig Personal Coffee Makers. The Holiday Inn Express Nashville Downtown Conf Ctr is one of only three downtown Nashville hotels with a seasonal outdoor pool.
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Whether traveling for business or leisure, rest assured that our guest have made the finest choice in the Holiday Inn Express Nashville Downtown Conf Ctr. We are the largest hotel in the nation boasting 287 guestrooms complete with over 10,000 sq. feet of flexible meeting space making our hotel property ideal for corporate retreats, meetings and receptions. The Holiday Inn Express Nashville Downtown Conf Ctr is perfectly situated in downtown Nashville within a stone’s throw of Bridgestone Arena home of the Nashville Predators, Music City Center, Frist Center for the Visual Arts, Ryman Auditorium, Music Row, Nissan Stadium home to the Tennessee Titans and the vibrant Entertainment District. Each guest room is equipped with upgraded and enhanced 200mg Wi-Fi access enabling superior fast connectivity, iHomes and Keurig Personal Coffee Makers. The Holiday Inn Express Nashville Downtown Conf Ctr is one of only three downtown Nashville hotels with a seasonal outdoor pool.