What are the responsibilities and job description for the Hilton Towers Arlington VA - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Nestled in the upscale Ballston area, and adjacent to a Washington, D.C. metro station, this hotel offers elegant accommodations, complete with all the latest technologies, only minutes from major attractions. The Hilton Arlington is conveniently connected to the Ballston Common Mall shopping center as well as a number of office buildings by a skywalk. The Ballston metro station, instantly taking guests to the heart of downtown Washington, D.C. is also located within walking distance. After a long day, guests at the Arlington Hilton can relax on signature Serenity beds and enjoy an in-room movie on flat-screen TVs. With an on-site restaurant as well as a state-of-the-art business center, guests have access to everything needed for an enjoyable stay.
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Nestled in the upscale Ballston area, and adjacent to a Washington, D.C. metro station, this hotel offers elegant accommodations, complete with all the latest technologies, only minutes from major attractions. The Hilton Arlington is conveniently connected to the Ballston Common Mall shopping center as well as a number of office buildings by a skywalk. The Ballston metro station, instantly taking guests to the heart of downtown Washington, D.C. is also located within walking distance. After a long day, guests at the Arlington Hilton can relax on signature Serenity beds and enjoy an in-room movie on flat-screen TVs. With an on-site restaurant as well as a state-of-the-art business center, guests have access to everything needed for an enjoyable stay.
