What are the responsibilities and job description for the Fairfield Inn & Suites Branson - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
We welcome all travelers to experience our newly renovated Fairfield Inn & Suites Branson hotel. Located just across the road from the Titanic Museum, our hotel in Branson, MO promises to satisfy each guest’s lodging needs with our premiere location, dedicated staff, and guest-oriented amenities. After a visit to the Titanic Museum, visitors can stop by the Hollywood Wax Museum, followed by some fun at the White Water Amusement Park. They can experience world-class trout fishing at Taneycomo Lake, just 4 miles from our Branson hotel, and get some quality shopping done at Tanger Outlet Mall. Each morning is an opportunity for guests to feast on our complimentary hot breakfast, with options for any breakfast preference. After a day exploring Branson, guests can wind down in our indoor pool, and connect with family using our free wireless high speed Internet. At the Fairfield Inn & Suites Branson, our guests are our #1 priority.
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
We welcome all travelers to experience our newly renovated Fairfield Inn & Suites Branson hotel. Located just across the road from the Titanic Museum, our hotel in Branson, MO promises to satisfy each guest’s lodging needs with our premiere location, dedicated staff, and guest-oriented amenities. After a visit to the Titanic Museum, visitors can stop by the Hollywood Wax Museum, followed by some fun at the White Water Amusement Park. They can experience world-class trout fishing at Taneycomo Lake, just 4 miles from our Branson hotel, and get some quality shopping done at Tanger Outlet Mall. Each morning is an opportunity for guests to feast on our complimentary hot breakfast, with options for any breakfast preference. After a day exploring Branson, guests can wind down in our indoor pool, and connect with family using our free wireless high speed Internet. At the Fairfield Inn & Suites Branson, our guests are our #1 priority.