Front Desk Agent

Job Summary
We are looking for an energetic and knowledgeable person to join our dynamic hospitality team as a Front Desk Agent, where your energy and knowledge will create memorable experiences for our guests from the moment they arrive. In this vital role, you will serve as the welcoming face of our hotel, managing guest check-ins and check-outs, providing exceptional customer service, and ensuring smooth operations at the front desk. Your proactive approach and attention to detail will help foster a warm, inviting environment that keeps guests returning time and again. Currently we are hiring for our AM shift which is 7am to 3pm and our swing shift. Swing shift covers multiple shifts across different times.

Responsibilities

• Greet guests warmly upon arrival, ensuring a positive first impression through friendly and professional interactions.
• Handle guest check-ins and check-outs efficiently using multi-line phone systems and hotel management software.
• Provide accurate information about hotel amenities, local attractions, and services to enhance guest experience.
• Manage reservations, cancellations, and modifications with precision to maximize occupancy and guest satisfaction.
• Address guest inquiries and resolve issues promptly using excellent phone etiquette and guest relations skills.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled swiftly.
• Conduct night audits when scheduled, balancing accounts and preparing reports to ensure financial accuracy.
• Maintain a clean, organized front desk area while adhering to hotel policies and procedures.
• Assist with multilingual communication to accommodate diverse guests from around the globe.
• Support overall hotel operations by participating in team meetings and contributing ideas for improving guest services.
• Ability to walk, stand, and potentially lift up 25 pounds.

Experience

• Previous experience in hospitality or front desk operations within a hotel or resort environment is preferred.
• Strong customer service background with proven ability to handle guest relations professionally and courteously.
• Familiarity with hotel management systems, multi-line phone systems, and night audit procedures is strongly desired.
• Knowledge of hospitality best practices, including phone etiquette and guest services standards, is essential.
• Experience working in a fast-paced environment that requires multitasking and problem-solving skills is beneficial.
• Demonstrated ability to maintain professionalism under pressure while delivering exceptional guest experiences. Embark on a rewarding career where your hospitality expertise makes every guest feel valued!

Pay: $15.00 - $16.50 per hour

Benefits:

• Employee discount
• Referral program

Work Location: In person

Salary : $15 - $17