What are the responsibilities and job description for the Element Santa Clara - Front Desk Supervisor position at Aimbridge Hospitality?
Join Our Team as a Front Desk Supervisor
About Us
As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Our Hotel Inspired by Westin® Hotels & Resorts, Element Hotels encourages a sense of well-being through a nature influenced environment. Intuitively constructed with an efficient use of space and with a focus on sustainability, Element helps guess stay connected and feel alive and balanced while they are away. Reflecting the smart design of urban residences, the flowing layouts of our guest rooms were created to maximize space and enable guests to use the room in multiple ways. Wake up to our signature Rise complimentary breakfast featuring our Chobani yogurt station, gourmet pastries, rotational freshly-made nutritious and indulgent custom offerings, locally-sourced gourmet espresso, and more. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.
About Us
As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.
Key Skills/Responsibilities
- Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
- Operational Oversight: Track logs and reports to ensure all processes are follwed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Financial Responsibilities: tay informed about rates, packages, and promotions, and help maximize room revenue.
- Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates.
- Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively.
- Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
- Technical Skills: Enter, track, and report information in the brand systems.
- At least 2 to 3 years of progressive experience in a hotel or related field required.
- High School diploma or equivalent required; college coursework in a related field helpful.
- Previous supervisory experience preferred.
- Must have a valid driver’s license.
- Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Our Hotel Inspired by Westin® Hotels & Resorts, Element Hotels encourages a sense of well-being through a nature influenced environment. Intuitively constructed with an efficient use of space and with a focus on sustainability, Element helps guess stay connected and feel alive and balanced while they are away. Reflecting the smart design of urban residences, the flowing layouts of our guest rooms were created to maximize space and enable guests to use the room in multiple ways. Wake up to our signature Rise complimentary breakfast featuring our Chobani yogurt station, gourmet pastries, rotational freshly-made nutritious and indulgent custom offerings, locally-sourced gourmet espresso, and more. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.
Salary : $23
