What are the responsibilities and job description for the Courtyard Springfield - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Our Marriott hotel is located a brief drive from a variety of Springfield historical attractions including Abraham Lincoln's house, the Lincoln Presidential Library and Museum, and the Illinois State Capitol building. If travelers are searching for family-friendly things to do in Springfield, Knight's Action Park is 3 short miles from our hotel. Additionally, there are a number of events throughout the year at the Illinois State Fairgrounds or the Prairie Capital Convention Center. Local colleges and universities include Robert Morris University Illinois, Lincoln Land Community College, the University of Illinois Springfield, and Benedictine University at Springfield. There are a variety of local restaurants for guests to choose from, or The Bistro is available on-site for breakfast, lunch, and dinner. Our hotel provides guests with the convenience of a business center, on-site laundry, a fitness facility, pool and hot tub.
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
- Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
- Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
- Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
- Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Our Marriott hotel is located a brief drive from a variety of Springfield historical attractions including Abraham Lincoln's house, the Lincoln Presidential Library and Museum, and the Illinois State Capitol building. If travelers are searching for family-friendly things to do in Springfield, Knight's Action Park is 3 short miles from our hotel. Additionally, there are a number of events throughout the year at the Illinois State Fairgrounds or the Prairie Capital Convention Center. Local colleges and universities include Robert Morris University Illinois, Lincoln Land Community College, the University of Illinois Springfield, and Benedictine University at Springfield. There are a variety of local restaurants for guests to choose from, or The Bistro is available on-site for breakfast, lunch, and dinner. Our hotel provides guests with the convenience of a business center, on-site laundry, a fitness facility, pool and hot tub.
Salary : $18