What are the responsibilities and job description for the Courtyard Bloomington Normal - Front Desk Agent position at Aimbridge Hospitality?
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
The Courtyard Bloomington Normal hotel is located one block off of Veteran's Parkway in Normal, IL, just minutes from Illinois State University. Our central location places us near the headquarters of State Farm Insurance, Country Financial Insurance and Mitsubishi Motors Manufacturing of America, as well as near Illinois Wesleyan University. The Bloomington Normal area has plenty for guests to explore during their stay. Visitors can catch a show at the Illinois Shakespeare Festival, visit the animals at Miller Park Zoo, explore the exhibits at the Children's Discovery Museum, or discover one of the other many things the area has to offer. Within a few miles of the hotel guests can enjoy fine dining, shopping at the Eastland Mall & the Shoppes at College Hills, as well as indoor and outdoor golf. Our lobby features The Bistro, a restaurant serving various breakfast options and Starbucks drinks, as well as numerous dinner and drink options.
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
The Courtyard Bloomington Normal hotel is located one block off of Veteran's Parkway in Normal, IL, just minutes from Illinois State University. Our central location places us near the headquarters of State Farm Insurance, Country Financial Insurance and Mitsubishi Motors Manufacturing of America, as well as near Illinois Wesleyan University. The Bloomington Normal area has plenty for guests to explore during their stay. Visitors can catch a show at the Illinois Shakespeare Festival, visit the animals at Miller Park Zoo, explore the exhibits at the Children's Discovery Museum, or discover one of the other many things the area has to offer. Within a few miles of the hotel guests can enjoy fine dining, shopping at the Eastland Mall & the Shoppes at College Hills, as well as indoor and outdoor golf. Our lobby features The Bistro, a restaurant serving various breakfast options and Starbucks drinks, as well as numerous dinner and drink options.
Salary : $15