What are the responsibilities and job description for the Virtual Client Support Representative position at AIL?
Position Overview
AO Globe Life is seeking a Virtual Client Support Representative to guide clients through important insurance conversations from the comfort of home. You will work with prospective clients who have requested information, conduct needs-based virtual appointments, and help explain life, supplemental health, and accident insurance options.
This is a client-facing opportunity for candidates who value flexibility, training, personal growth, and service-driven work.
Responsibilities
Connect with prospective clients using warm leads
Schedule virtual appointments and complete timely follow-up
Conduct needs-based reviews to identify client priorities
Explain available insurance products and benefits
Provide accurate, helpful information to clients
Build trust through professional and responsive communication
Maintain organized client documentation
Participate in ongoing training and mentorship programs
What We Offer
100% remote role
Company-provided warm leads
Weekly pay
Unlimited earning potential
Medical insurance premium reimbursement
Comprehensive virtual training
Daily leadership coaching and mentorship
Performance incentives
No overhead expenses
OPEIU Local 277 union representation
A stable, member-focused organization with 70 years of history
Qualifications
Excellent communication and active-listening skills
Client-first and professional attitude
Strong attention to detail
Comfortable with online systems and virtual communication platforms
Dependable, organized, and self-motivated
Able to work independently and collaborate with a team
Salary : $90,000 - $119,981