What are the responsibilities and job description for the Medication Support Specialist position at AICA Orthopedics, P.C.?
Medication Support Specialist I — Entry-Level Pharmacy Support
Start your healthcare career in a role built for growth. No pharmacy experience required — we train you.
Why this role
This is a real first step into healthcare, not a dead-end desk job. You'll support patients, providers, and pharmacy staff while learning how medication workflows actually work. Do it well, and there's a clear path up to Medication Support Specialist II.
We're looking for dependable, detail-oriented people who want to grow — not just clock in.
What you'll do
- Greet and help patients in person and by phone
- Answer routine prescription and process questions (and route clinical ones to licensed staff)
- Prepare refill requests and keep patient records accurate
- Manage calls, messages, and follow-ups so nothing falls through
- Keep documentation organized and audit-ready
- Help stock supplies and flag low inventory early
This role works under supervision and does not perform licensed pharmacy technician or pharmacist duties.
Requirements
- High school diploma or equivalent
- Strong communication and people skills
- Attention to detail and basic computer skills
- Ability to keep information confidential (HIPAA)
- A genuine interest in building a healthcare career
Preferred:
- Enrolled in or completed a Medical Assistant or healthcare program
- Customer service or healthcare experience
- Familiarity with medical terminology or EHR systems
Where this leads
Strong performers move up to Medication Support Specialist II — taking on e-prescribing support, prior authorizations, and inventory management with more independence. We support your growth with on-the-job training, mentorship, and regular feedback.
What we offer
- Competitive pay based on experience
- Clear promotion path
- Paid training and mentorship
- Full benefits package
Ready to start? Apply now — we review applications daily.
Equal opportunity employer.
Requirements:Requirements
- High school diploma or equivalent
- Strong communication and people skills
- Attention to detail and basic computer skills
- Ability to keep information confidential (HIPAA)
- A genuine interest in building a healthcare career
Preferred:
- Enrolled in or completed a Medical Assistant or healthcare program
- Customer service or healthcare experience
- Familiarity with medical terminology or EHR systems
Salary : $36,408 - $45,722