What are the responsibilities and job description for the Service Coordinator position at Ahern?
Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive?
With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Service Coordinator located in Milwaukee, WI .
How You Will Contribute
This is a great opportunity to support the Operations Manager, Superintendents, and Field Staff. This role will be involved in a variety of activities supporting the Milwaukee Field Teams & Ahern’s customer base. You will be involved with scheduling, dispatching technicians, running weekly and monthly trending reports, forecasting labor, and maintaining and answering questions regarding Maintenance Contracts.
In this role, you will also spend a good portion of your time providing exceptional customer service to both internal (Field) & external customers. This will require excellent planning, organizational & communication skills. You will be an integral part of the team in dispatching field technicians to service calls throughout the week.
What You Need To Qualify
As a Service Coordinator, you will exhibit strong attention and demonstrate exceptional customer service while taking incoming service calls, responding to customer requests including invoicing and billing questions, obtaining customer purchase orders, and scheduling field labor. The ideal candidate must be a self-starter with excellent decision-making, organizational, critical thinking, and communication skills. In addition, the ability to handle multiple tasks and be able to work well independently as well as with the team is required. Three to five years of prior experience in a customer service-related industry is required. An Associate’s degree in an applicable program is preferred. Prior experience working with Microsoft Office is required.
What’s in it for you?
At Ahern, we understand that life is more than just work - and we’re committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home.
Here’s How We Stand Out From The Rest
Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.
With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Service Coordinator located in Milwaukee, WI .
How You Will Contribute
This is a great opportunity to support the Operations Manager, Superintendents, and Field Staff. This role will be involved in a variety of activities supporting the Milwaukee Field Teams & Ahern’s customer base. You will be involved with scheduling, dispatching technicians, running weekly and monthly trending reports, forecasting labor, and maintaining and answering questions regarding Maintenance Contracts.
In this role, you will also spend a good portion of your time providing exceptional customer service to both internal (Field) & external customers. This will require excellent planning, organizational & communication skills. You will be an integral part of the team in dispatching field technicians to service calls throughout the week.
What You Need To Qualify
As a Service Coordinator, you will exhibit strong attention and demonstrate exceptional customer service while taking incoming service calls, responding to customer requests including invoicing and billing questions, obtaining customer purchase orders, and scheduling field labor. The ideal candidate must be a self-starter with excellent decision-making, organizational, critical thinking, and communication skills. In addition, the ability to handle multiple tasks and be able to work well independently as well as with the team is required. Three to five years of prior experience in a customer service-related industry is required. An Associate’s degree in an applicable program is preferred. Prior experience working with Microsoft Office is required.
What’s in it for you?
At Ahern, we understand that life is more than just work - and we’re committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home.
Here’s How We Stand Out From The Rest
- Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide
- Incentives: A significant portion of our profits is shared with employees through bonus programs
- Generous PTO with the opportunity to buy additional time off
- Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
- Mental Health Resources: Free, full-service mental health care for you and your family
- Wellness Programs: Access on-site fitness centers, personal development funds, and more
- Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
- Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs
Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.