What are the responsibilities and job description for the Receptionist position at Agri-power Inc?
Description:
SUMMARY/OBJECTIVE:
This position greets visitors, answers a multi-line phone system, and directs calls to appropriate department/personnel. Creates an environment that promotes a feeling of importance in every customer. Will perform the following tasks in a way that reflects H&R Agri-Power’s mission to provide quality products/service at a fair price to afford a reasonable return on assets.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Answer phones in a courteous and polite manner, direct to the appropriate department/personnel as needed.
- Greet incoming customers with a smile and escort to the appropriate department.
- Pay close attention to customer’s needs and take reasonable measurements to ensure complete satisfaction.
- Receive USPS mail; sort and distribute appropriately.
- Maintain and file documents and invoices.
- Regularly operate standard office equipment (ex. Fax machine, copier)
- Maintain cleanliness and organization of reception area and sales floor.
- Maintain a positive, professional, and safe work environment by interacting with customers, peers, management and support resources in a way that promotes teamwork and a commitment to excellence.
- Complete all other tasks as assigned by leadership.
EDUCATION/EXPERIENCE:
- High School Diploma or Equivalent.
- 1 years in customer service.
- Familiar with working on a computer for work-related purposes.
- Familiarity with farm equipment/agriculture a plus, but not a requirement.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Proficient in Microsoft Office
- Strong interpersonal skills
- Exceptional written and oral communication skills
- Effective listening and problem-solving skills.
- Ability to maintain a professional appearance and demeanor
- First-rate organizational skills
- Basic computer skills
- Able and willing to work in a team setting
- Become and remain flexible to various job tasks
- Possess a customer focused mindset