What are the responsibilities and job description for the Avaya Engineer position at AgileTek Solution LLC?
JOB Title : Senior Avaya Engineer
Job Description:
Role: Avaya Technical Support Engineer
Location: 100% Remote
Client: Telecommunications, Government
Duration: Long Term Rolling Contract
Responsibilities:
- Day to day responsibilities include the monitoring and troubleshooting of an Avaya Communications Solution.
- This includes using such tools as Windows Desktop solutions.
- Interacting with customer representatives.
- Interacting with tier 3 technicians to determine solutions to issues.
- Updating tickets.
Required Experience:
- Knowledge with any, or all of the following is preferred: Avaya System/Session Manager, Communication Manager (CM), Avaya Contact Center (AACC), SIP/DS3s, NetIQ, Avaya Experience Portal, Firewall and Switch technology.
- A two year college degree or certifications in the above technologies are preferred, or 5-10 years' experience in VoIP and SIP technologies or Avaya technical support experience may be considered
- Ability to obtain and maintain an SSA Suitability clearance