Sr. Client Services Professional

SUMMARY OF RESPONSIBILITIES:

Support operations for AgileOne clients by assisting client managers, staffing partners, and contingent workers in the day-to-day operations of one or more complex MSP/VMS programs. Utilizing the AgileOne Vendor Management Tool, or 3rd party VMS, this position will maintain an organized process for sourcing and engaging contingent workers, in addition to the upkeep of system integrity and accuracy of our specific program technology. Contribute to the professionalism of AgileOne by consistently providing a high level of customer service to the client, suppliers, and contingent workers.

DESCRIPTION OF ESSENTIAL DUTIES AND FUNCTIONS(for each duty and function listed indicate % of time)

• :Implementation 10
• %Support the implementation team with data collection during the implementation process, and ongoing for client expansion
• sCoordinate and compile the collection of supplier data and information sheets for supplier set up in the syste
• mSet up new client users, embedded workers, job titles, and other system data elements as neede
• dProvide user training to Client and staffing partner users as neede
• dTrain Client Services Professionals and operations team members as neede
• dEnsure project documentation is updated and archived weekly and can be retrieved for audit, review, and legal purpose
• sPerform project administrative duties as neede
• dOther duties and special projects as assigned
• .Account Maintenance 90
• %Support day-to-day operations for complex MSP program
• sAct as liaison between client and suppliers on requirement issues while maintaining the integrity of our Service Level Requirements
• .Monitor requisition approvals from business group leader
• sEnsure job requisitions have adequate candidates and filled in a timely fashio
• nScreen candidate resumes as needed, for skills match and quality, and short list submissions for managers revie
• wCoordinate candidate interviews with managers, as neede
• dFollow up on new contingent worker on-boarding requirements and coordinate with suppliers and client managers as neede
• dEnsure supplier markups are within their contractual guideline
• sManage weekly timecard approval process and troubleshoot any issue
• sCollaborate with corporate billing to ensure the timely delivery of accurate billing by completing all tasks involved in the payroll process by the approved deadlines
• .Act as the point of contact between AgileOne Corporate and suppliers for any contractual, accounting or payment inquiries
• .Act as point of contact for administrative systems issues between client or suppliers and Corporate IT Team
• .Coordinate and ensure the timely delivery of reports to the client or suppliers
• .Act as the point of contact between AgileOne Corporate and suppliers for any contractual, accounting or payment inquiries
• .Train and mentor other Client Services Professionals and program team members for optimal suppor
• tIdentify and communicate process improvement opportunities
• .Promote opportunities for other ActOne Group Companies when possible
• .Other duties and special projects as assigned
• .Management of Contingent Workforce (Accounts where ActOne is a staffing supplier) 0-10
• %Identifying qualified applicants, conducting interviews or screenings, administering tests, checking references, and evaluating applicants qualifications and other processes associated with staffing fulfillment
• .Orients, counsels and terminates contingent workers when necessary

.
SUPERVISORY RESPONSIBILITIES/# OF STAFF: May need to provide guidance to the other client services team members in the absence of the Program Manage

r.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functio

• ns.Ability to learn proprietary technolo
• gy.Excellent verbal and written communicatio
• ns.Ability to work from home if requi
• redProfessional appearan
• ce.Able to prioritize multiple tasks without compromising service or quali
• ty.Able to work independently with minimal supervisi
• on.Excellent organizational skil
• ls.Ethical, fair and professional conduct in all candidate, client, and peer interactio
• ns.Flexible, accountable and a team play
• er.Available to work overti
• me.Able to work well in a fast paced environme

nt.
EDUCATION REQUIREMENT: High School Diploma required, with some college work; Preferred Associates (A.A.) two-year or Bachelor's degree (B.A.) from four-year college or university; five (5) years of industry related experience; or equivalent combination of education and experie

nce.
JOB EXPERIENCE REQUIRE

• MENT:At least five (5) years of proven experience in customer service as well as human resources related activities such as recruiting/ staffing, customer relationship management, business development, and supplier and contractor manage
• ment.Preferred - Experience with on-site/corporate operations with contingent staffing including staffing vendor management for Fortune 500/1000 cli

ents.
LANGUAGE/COMMUNICATION SKILLS(written & ve

• rbal):Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regula
• tions.Ability to write reports, business correspondence, and procedural ma
• nuals.Ability to present information effectively and to respond to questions from groups of managers, clients, customers, and the general p

ublic.
COMPUTER/SYSTEM SKILLS REQUIR

EMENTS:Proficient in: Windows, MS Word, MS Excel, PowerPoint, E-mail, Outlook and the I

nternetAbility to become proficient in: All AgileOne and ActOne Tech

nology.
OTHER SKILLS REQUI

• REMENTS:Ability to calculate figures and amounts such as mark-up percentages, bill rates, discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and g
• eometry.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedu

le form.
CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS: None

required.MARGINAL FUNCTIONS(for each function listed, indicate %

of time):Other job-related duties as assig

ned: ~10%
WORK ENVIRONMENT/ PHYSICAL OR MENTAL

ABILITIES:The demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without a reasonable acco

mmodation.
MENTAL DEMANDS(list below and indicate

• % of time)Problem S
• olving: 15%Working with Interru
• ptions: 10%Analytical
• Skills: 15%Crea
• tivity: 10%Organi
• zation: 20%Communications – W
• ritten: 15%Communications –

Verbal: 15%
PHYSICAL DEMANDS(list below and indicate

• % of time
• ):Stand:
• 10%Sit:
• 20%Squat:
• 0%Walk:
• 10�nd: 10%Repetitive Motion: 40%
• Think typ
• ingClimb:
• 0%Twist: 0%Operate Heavy E
• quipment: 0%Air and other public transportation Business
• Travel: ~10%
• Driving: TBDLifting (lbs): 10-20 lbs in ca
• se of travelPercentage of time Low
• Lifting: 5%Percentage of time High
• Lifting: 0�rrying (lbs): 10-20 lbs in ca
• se of travelPercentage of time Car